Q2. DON'T WASTE YOUR TIME: To this day she gets scared when she hears the warning alarm that sounds even when there is just low fuel. The contact stated the power steering warning light was illuminated. Transit Connect van. THIS IS DANGEROUS!!!!! Focus Electric. The problem has to do with an intermittent connection in the electric power steering gear. are trademarks of Autobeef LLC, All rights reserved. I was able to pull over with lots of effort the last three times, but now I've lost power steering completely; it won't come off, so I'll have to change the complete rack and pinion. The failure mileage was approximately 88,000. statistics and reliability analysis of the 2015 Ford Explorer, Electric Power Assist Steering System problems. The vehicle was taken to a local dealer where it was diagnosed with the power . After today, I don't think I will buy another Explorer or any other Ford cars. Thank you for your attention to this important matter. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. The software update may extend the time steering assist is maintained if a motor position sensor fault occurs. Questions regarding parts should be directed to the Special Service Support Center (1-800-325-5621) or E-mailed to: Ford@Renkim.com. proximity sensor. I even had to drive the core back because local wouldnt take it after they said they could. Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Diagnostic Module, Sdm Module, Air Bag Control Module, Sensor Assembly Air Bag. Single rear wheels. Service Information & Reprogramming Ford Lincoln Mercury. Home Recalls 14S06 Reprogram Power Steering Control Module and Steering Gear Extended Coverage 2011-2013 Ford Explorer, May 29, 2014NHTSA CAMPAIGN NUMBER: 14V286000. 2015 Ford explorer sport. BTW, hope you'll be able to understand the foreign person at the customer service number that enters your info into their computer terminal, or reads the response remotely inputed from Fords regarding your case (based on whatever the foreign national has written to describe your situation) also there is no immediate manager or representative at Fords "NON-Customer Service" to be transferred to for further discussion or resolution of the case - nicely done to further alienate your customers in need. New! How long will it take? Owner Letters will be mailed the week of July 20, 2015 to notify customers of the extended coverage. Any subsequent loss of assist experienced after completion of module reprogramming may be eligible for extended coverage under program code 15N01. The vehicle was taken to a local dealer where it was diagnosed with the power steering assist module needing to be replaced. This could result in the electric power steering assist system shutting down. 7. Fusion. Representatives are available Monday through Friday: 8:00AM 8:00PM (Eastern Time). F150. Fords number for this recall is 14S06. f. If programming does not resume automatically, proceed to the Module Programming menu and select the previously attempted process, PMI or MR. g. Follow all on-screen prompts/instructions. I guess Ford is going to wait until they have blood on their hands and have the government finally step in? The time needed for this repair is less than one-half day. I then had to force my wheel back into position, and at that point it resumed. Fast performance ensures, [50+ Reset, Continuously Updated Reset Functions]: With the LAUNCH diagnostic tool, You will never be bothered by tricky vehicle issues and keep pace with newer technology. Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. Representatives are available Monday through Friday: 8:00AM 8:00PM (Eastern Time). Can we assist you further? 2017-20. Your location and vehicle may affect the price of Power Steering Control Module Replacement. This caused the vehicle to run off the side of the road and strike a wooden pole at approximately 15 mph. This is a highly known issue that Ford has swept under rug. So Ford Support knows there is an issue, but is just waiting to get more information on it. From 3/3/14. The most recently reported issues are listed below. Reprogram Power Steering Control Module and Steering Gear Extended Coverage . I was able to restart and get my steering back to get home. Our records are based primarily on state registration and title data, which indicate that you are the current owner. The contact owns a 2015 Ford Explorer. Upon taking my vehicle to another reputable licensed mechanic, he did a scan of the vehicle, and found that there were other safety codes that popped up during the scan, such as the air bag in the middle, of the middle back seat that is not working, and would not deploy should I have an accident, this was not relayed to me during their recall repairs. SERVICE ACTION Before demonstrating or delivering any of the vehicles involved in this recall, dealers are to check the PSCM for Diagnostic Trouble Codes (DTCs). Sync module. With elect. A. I'm done with them after this shady maneuver. Loss of power steering assist would require greater steering effort, especially at lower speeds, which may increase the risk of accident. f. If programming does not resume automatically, proceed to the Module Programming menu and select the previously attempted process, PMI or MR. 6. Modules & relays, without head air bag. Fords remedy instructs dealers to check the PSCM for diagnostic trouble codes (DTC). F150, Mark LT. Freestar, Monterey. MKC. Voltage control & battery. Analysis of information from all sources identified a total of 969 complaints and 4,059 warranty claims related to loss of power steering assist while driving in the MY 2011 through 2012 Explorer vehicles, resulting in a complaint rate of 5.4 incidents per thousand vehicles and a warranty claim rate of 2.3 percent. NOTE: If the original session is not listed in the previous session list, click the Recycle Bin icon at the lower right of the previous session screen. The failure mileage was approximately 130,000. With front/side/rear camera. The VIN is printed near your name at the beginning of this letter. I honestly loved my Explorer until this happened. The contact stated while driving approximately 2 mph in a parking lot, the vehicle rolled forward and power steering assist fault warning light illuminated. NOTE: Calibration files may be obtained at www.motorcraft.com. There should be an immediate recall on the power steering column. Without elect. After reading the codes the dealer said that the steering column had to be replaced and they would have to order one. Park sensor system, with front sensor, from 10/03/2019. (please reach to us for more details). With raptor. Owners may contact Ford customer service at 1-800-392-3673. I was surprised my car with that mileage experience such type of problems. F150. EXTENDED COVERAGE (15N01) For lack of power steering assist concerns, dealers are to check the PSCM for DTCs. At Grapevine, we're here for you! If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. Ford previously voluntarily recalled certain 2011-2013 model year Explorer vehicles to address concerns relating to power steering operation. EcoSport. To 2/26/18. STOCK VEHICLES Correct all affected units in your new vehicle inventory before delivery. If you drive a 2011-2013 Explorer, theres a chance that youve already heard of the power steering issues or even experienced them yourself. Lucky I was able to get stopped with out having an accident. New! module. Locate the ORIGINAL vehicle session when programming failed. It is ridiculous that this happens over and over. The problem has to do with an intermittent connection in the electric power steering gear. Central processing module. If this condition should occur, a message will display in the Instrument Cluster Message Center, a chime will sound to inform the driver, and the steering effort may be greater, especially at low speeds, which may increase the risk of accident. Reprogram the PSCM using IDS version 91.03 or higher. From 3/19/12 to 2/4/13. Transit. My vehicle has not been drivable for the past 6 months due to the $2400 repair cost. EcoSport. EcoSport. Ford first used . c. Reconnect the VCM to IDS and then connect to the DLC. Reflect headlamp design. Para asistencia en Espettol: Si necesita ayuda 0 tiene a/guna pregunta, por favor /lame al Centro de Retecion con C/ientes a/1-866-436-7332 y presione 2 para Espano/. Recent Arrival! Program Code: 15N01 Misc. Yes One or more of the DTCs are present, replace the steering gear. Flex. Violation of this requirement by a dealer could result in a civil penalty of up to $7,000 per vehicle. This is the first of 2 for this car. With keyless entry/start. Shop our selection of carefully curated pre-owned vehicles and you'll be sure to go home happy. High-speed Transmission SpeedAutel MaxiFlash Elite Reprogramming Device J2534 supports simultaneous communication definition in J2534-1, running 3 protocols at the same time, which greatly improves reprogramming and diagnostic speed. This issue that Ford wants to ignore could have easily killed many of people as the steering wheel completely locked-up at a high (legal) rate of speed. Totally a pain in the ass. From there, youll probably get sent to a nearby Ford dealer where theyll make the appropriate repairs free-of-charge. Without push button start. Engine Control Module, Remanufactured Module Engine Control Eec. ATTACHMENT III PAGE 3 OF 3 SAFETY RECALL 14S06-S3 CPR 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 5/2019 NOTE: If the original session is not listed in the previous session list, click the Recycle Bin icon at the lower right of the previous session screen. Without rev. all problems of the 2015 Ford Explorer Police Interceptor Utility. all problems of the 2013 Ford Explorer If you encounter aftermarket equipment or modifications to the vehicle which might prevent the repair of the covered condition, call the Special Service Support Center. Well that following Monday the same ALERT warning came on while she was driving out of the subdivision and pulled over before she got onto FM 150 West shut the vehicle down before it happened and waited 5 minutes and restarted it again and it has not happened again YET!!! The error codes were still displaying as well. I contacted Paramount Automotive Group in Valdese NC to make them aware of this serious problem on August 20, 2019. MKT. The most recently reported issues are listed below. Diag showed DTC code recommending Steering Gear replacement with no specific error fault identified - advised repair to be near $2000 out of pocket cost since vehicle just out of 36 month warranty with no guarantee this same situation won't happen again (NHTSA record of incidents shows surprising number of repeat issues even after components replaced). Copyright 2019 Ford Motor Company REASON FOR THIS SAFETY RECALL In some of the affected vehicles, the power steering system may revert to manual steering mode due to the Power Steering Control Module (PSCM) detecting a motor position sensor fault. What if a customer experiences loss of steering assist after the module has been reprogrammed? 2019-22, trailer tow module, class 2. With the power steering control module not communicating with the PCM normally what we would do is look for a connection at the power steering control module we would look at the connection to see if there was any corrosion in the connector . Power steering stopped working while driving. Unsubscribe any time. We use cookies to analyze & improve your experience, & to personalize content and ads. AFFECTED VEHICLES Certain 2011-2013 model year Explorer vehicles built at the Chicago Assembly Plant from Job #1 2011 through February 28, 2012. Hard power steering Traction control light onWarning light: services electric power steering.Replace a new module/motor and reprogram. With navigation system. Thunderbird. I drove 4.5 hrs to get the part then local Ford told me they couldnt put it in and told me to out source for install and they could program in well come whe it came time to program they said they sent it to a different shop outsourcing and gave me their info and now the power steering assembly has gone out again within a year of buying the new part. If no loss of steering assist DTCs are present, the repair is not covered by 15N01. This investigation is closed. Guided Functions provides step-by-step guidances to complete complex service operations for VAG cars, like: Bently, VW, Audi, Skoda, Seat, etc. Certain 2011-2013 Model Year Explorer Vehicles Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. Dated opened:June 19, 2012. No results found for "module, control module". is between. I also, had to replace front toe joints out of pocket earlier this year. ODI identified 15 crashes with evidence indicating loss of power steering assist may have been a factor. What if a customer experiences loss of steering assist after the module has been reprogrammed? If your scan tool can access fault codes and the only one you retrieve from other modules is the U0131, try to access the PSCM module. I told them that they would be hearing from my lawyer, which at that time the representative said he could no longer speak to me. 36+ MAINTENANCE SERVICES & VAG GUIDED FUNCTIONSSame as Autel MSUltra/ MS919/ MS909/ Elite II, Autel MaxiSYS MS908S PRO II features 36+ services for 10,000+ vehicles, such as crankshaft relearn, Oil Reset, EPB, SAS, A/F Setting, Throttle, Suspension, Headlamp, IMMO (basic), Injector Coding, Power Balance, BMS Reset, Brake Bleed, etc. Loss of power steering assist would require greater steering effort, especially at lower speeds, which may increase the risk of accident. The daily rate can include applicable taxes but are not allowed to exceed the stated daily rate. (Functions vary by models, configurations, and systems. Power steering gear went out. Box 6251, Dearborn, MI 48121- 6251. 4 wheel abs. Front vehicle photos 1986-2018 Autodata, Inc. dba Chrome Data. She refused to drive the car until it was fixed. Reference NHTSA Safety Recall 14V-286. Correct other affected vehicles identified in OASIS which are brought to your dealership. Know what's coming with AccuWeather's extended daily forecasts for Beji, West Java, Indonesia. ADVANCED ECU CODING, CUSTOMIZE YOUR CARSAutomotive diagnostic scan tool MS908S Pro II features Advanced ECU Coding, so you can use it to customize your cars as needed by disabling some unneeded OEM settings (like auto start-stop, chimes, etc), or activating the hidden features pre-programmed to car computer to get high-end functions (like US-style daytime light, auto door look at a particular speed, etc).Compatible with BENZ, BWM, VW, Audi, Skoda, etc. What does the software update do? California consumers may exercise their CCPA rights here. No guarantee. . 5. OEMDTC is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. Once reconnected, the VCM icon should appear in the corner of the IDS screen. Fusion. If this condition should occur, a message will display in the instrument cluster message center and a chime will sound to inform the driver. Multiple Devices Connected with PCAutel MaxiFlash Elite J2534 also supports multiple device connections to the PC, which can operate diagnostic and reprogramming functions on more than one vehicle at the same time. You received this notice because government regulations require that notification be sent to the last known owner of record. If need any supports, contact us via: auteldirect @ outlook. Stop sending vehicles to the dealer or calling a mobile technician. Refund requests may also be sent directly to Ford Motor Company. If you continue to use this site, you consent to this use of cookies. Provide the dealer with the Vehicle Identification Number (VIN) of your vehicle. Head lamp levelling. Ford said affected . The wheel was broken. The NHTSA recall number is 14V-286. Sync module. Light control module. . Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov. While the issue wasnt addressed until a few years after the debut of the 2011 Explorer, the NHTSA ran an investigation in 2012 and found that the power steering problems posed a legitimate safety risk. With inflator curtain. No matter where you live in the US you're covered by Ford Parts Center. Potential Number of Units Affected179,027. Copyright 2019 Ford Motor Company ATTACHMENT IV Page 1 of 1 DEMONSTRATION / DELIVERY HOLD Safety Recall 14S06 Supplement #3 Certain 2011-2013 Model Year Explorer Vehicles Reprogram Power Steering Control Module and Steering Gear Extended Coverage DEALER Q & A Q1. MT labor should be submitted on a separate repair line with the related damage flag checked. Voltage control & battery. Receivers and modules, sync, with navigation. F150. Last update on 2023-04-26 / Affiliate links / Images from Amazon Product Advertising API. locking diff.. Power steering went completely out at freeway speed. Front camera view module. Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio, etc.). Correct all vehicles in your new vehicle inventory before delivery. NOTE: All refunds dated after July 1, 2015 must be claimed using Program Code 15N01. Escape. C-Max. If you are interested in advertising a for-profit service, contact us. Welcome to the Forum mwaller1027. Yes, FSA VIN list will be available through https://web.fsavinlists.dealerconnection.com on May 29, 2014. F250, f350, f450, f550. For the hearing impaired call 1-800-232-5952 (TOO). The Carr had less than 36000 miles but it lost the warranty because it was purchased a little more than 3 years. $175.20 . REF: DEMONSTRATION / DELIVERY HOLD - Safety Recall 14S06 Supplement #2 . Escape. They refused to cover the cost stating the damages were an accident. From 7/15/13. The extended coverage is automatically transferred to subsequent owners. they wanted me to restart the engine several times to reprogram the car's computer. New! A reversible electric motor is commanded by the PSCM to move either the steering rack or column with an applied force to aid in reducing a driver's effort at the steering wheel. We had to have the vehicle towed to the dealer. Ford well aware of the 1000s of complaints, but wont recall it. This service will be performed free of charge (parts and labor). h. Near the end of programming, the IDS prompts you to select certain parameters. Expense: 0.2 Hrs. High voltage, energi. This data is from the NHTSA the US gov't agency tasked with vehicle safety. After scanning the vehicle, and fully inspecting the popping noise in my steering, the second mechanic told me that it was indeed my rack and pinion, and that it would need to be repaired, he did however, inform me that this issue should not be occurring given the year of my vehicle, and that he believed I may have a class action lawsuit against Ford Canada.
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