This is just another example of the lack of follow up Audley has. We look forward to working with you again and to send you away on a dream Audley trip once the time is right for you. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Thank you for your review it's great to read you had a fabulous trip, and one which you will remember for a long time! We are so sorry that you didn't find the value in our service. Japan was hit or miss, but Vietnam was great. He was a great support , and his in-depth knowledge from personal experience of the country gave us such confidence in his ideas. The hotels were perfectly picked to maximise our time. This was the first time I have used Audley and I will definitely be booking with them again. Hi TimThank you for taking the time to share your kind comments with us. Audley Travel worked with us across all three destinations without any issues and without making us feel awkward. As a new subscriber, youll receive a copy of In the Moment, a curated collection of our top travel experiences for 2023 and beyond.Inside we showcase 42 of our specialists top-rated moments from their own trips that you can experience for yourself from tango lessons in Buenos Aires to exploring ancient Cambodian temples by torch light. We'll make sure your great comments are shared with the team.We hope you have a wonderful trip away!Best wishesAudley Travel USA. Audley representative Mark H used his skills and insight to organise with us a trip to Laos, Vietnam and Pho Quoc island. Audley Travel Reviews | Read Customer Service Reviews of www Hi EmmaA huge thank you for sharing your experience with us! However, for the fees paid the trip felt packaged and not custom. Yes, he did show up the last minute, but it was unnecessary stress as was many moments during our trip. Customer Reviews are not used in the calculation of BBB Rating, CST #2117258-40, California Seller of Travel, BBB Tip: Need help planning a trip? Nothing was overlooked. The Audley Travel quote stated that the 100$ per person admission fee to the islands was excluded from the price as was one of the hotel shuttle transfers and some airport departure taxes (amount not specified). If the government advises against travel to your destination, or local borders close as youre about to depart, well give you the choice to: Well also be quick to rearrange your trip if its hit with smaller disruptions, like a cancelled flight or hotel closure. We spent over $60k with Audley and they simply did not deliver a carefree, stress-free experience. We currently have an ongoing project on our documentation and your feedback is very important to us, therefore I have asked a manager from our New Zealand team to reach out to you to discuss all your feedback in more detail. The exo-app in county was fantastic and our bespoke itinerary was perfectly created by Laura! We chose Audley having read the posted reviews and felt we had found a company that could be trusted to deliver the sort of holiday we enjoyed. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. The guides supplied throughout were very helpful and friendly and always there when needed. Flawless planning and execution of our Japan trip by absolute seasoned pro Laura Liszewski. As such we are do a full refund for the difference. 2 reviews for Audley Travel, 1.5 stars: 'I turned to Audleytravel because I wanted an individualized trip to India and wanted to avoid problems. No. We wanted to plan a journey that would be tailor-made just for us. Find out more about our approach to Sustainable Travel. Audley Travel Engaged Employer Overview 354 Reviews -- Jobs 657 Salaries 125 Interviews 79 Benefits 64 Photos 27 Diversity + Add a Review Audley Travel Country Specialist Reviews Updated Apr 8, 2023 Filter by Topic Remote Work Work Life Balance Coworkers Culture Benefits Compensation Career Development Management Workplace Senior Leadership Consumers should be aware that travel insurance will not refund your money in the event an airline or tour operator offers credit for flights, hotels, tour plans, etc. The hotels were what I would have booked myself.From now on, whenever travelling long distance I will definitely be booking through Audley Travel. She went above and beyond to stay within our budget, walk me through all of the must-visit areas, give handy tips for travel and more! hoping to re book straight away. We will definately use them again in the future. They scheduled us in excellent hotels, arranged great personalized excursions, and provided us with superbly detailed information. It was much further from the water (we were told it was right on the hill behind ***************) and had no view whatsoever! Audley Travel Reviews | Read Customer Service Reviews of www It is, therefore, imperative that one deal with a highly reputable tour operator, and in the end, Audley was that kind of tour operator. After several communications they offered a refund of $2,105 which does not come close to what they owe us. We'll make sure your kind comments are shared with Shannon and her leadership teams too. I have already recommended Audley to several people, and know that when we plan a trip again we will be in perfect hands with Audley. a lovely friendly manner too. A good agency at minimum handle logistics well. The trip was arranged and personalised from start to finish by Nick Botham at Audley Travel. from the word go she was helpful, kind, super organised and knew what and where she was talking about. Compliance required meeting more than 100 criteria related to our office management, product range, international business partners and client information. Great personal attention provided by knowledgeable team. Best wishesAudley Travel. This rating has improved by 10% over the last 12 months. Our trip could not have gone more smoothly! Not only do we feel this gives you the best experience, it also brings benefits to local communities. I will pass this back to your specialist and their manager. We also ensure all reviews are published without moderation. The planning and support from Mat from holiday inception to departure was magnificent - his knowledge of the area we were visiting provided both reassurance and fabulous insider information. Audley have the right to terminate your contract and cancel your holiday in the event Audley are prevented from performing your confirmed arrangements as a result of unavoidable and. Trustpilot is assessing this review in accordance with our flagging process. Audley Travel are excellent in finding small eco-friendly hotels to stay in wherever possible and suggesting more unusual activities to make the holiday more memorable. Delivering great client service is at the heart of what we do and are glad the team was able to resolve your concern to your satisfaction. We were told we would have a room with an infinity pool that overlooks the Red Sea. What became very evident very early on was the difference in experience and attention to detail - both myself and my travelling companions referred to it as 'The Audley Experience'. The world is a big, wide-open place, and making decisions can be difficult. Really? Reply from Audley Travel. We pride ourselves on delivering high-quality trips and outstanding client service, so we are truly disappointed and sorry to hear your trip did not met your expectations.We do not like to leave any of our clients unhappy and will make sure a member of our Client Experience team reaches out to discuss further with you. She helped us develop an itinerary that met our goals and included: comfortable accommodations, superb local guides, and suggestions of local highlights and restaurants to visit on our own. Booked a 16-day trip to Hawaii covering three islands, self-drive. UK clients only. I can highly recommend Mat for travel to Asia and Monty for travel to USA. Your money is safe when you travel with us. Dear Mr TarantThank you for taking the time to graciously update your review. Kathryn, Hi KatherynThank you for taking the time to share your great feedback with us. Whether you want to stay in simple or luxurious accommodation, have a particular passion for wildlife, art or experiencing the great outdoors, or you're planning a trip for a special occasion, we can create an itinerary to match your interests and tastes. Start planning your next adventure with Audley. Unequivocally remains my default go-to planner! Seller of Travel Ref. Regarding Audley, the hotels and most excursions were fine. The experiences, like our cookery lesson, gave us a real insight into Amalfi culture. Audley Travel Reviews: What Is It Like to Work At Audley Travel? Travelstride helps you search and compare 50,000+ expert-planned trips from 1,000+ companies. As a result, I would consider using them again in the future. We are quite fussy with our travel plans and yet nothing was too much trouble. Thank you for sharing your feedback with us, it sounds like you had a wonderful time exploring the wonders of Malaysia. Audley Travel Reviews: What Is It Like to Work At Audley Travel? After cajoling and complaining, they refunded our money in full, hence I am editing my previously negative comments here. Travelstride: Tour, Adventure & Tailor-made Trip Reviews 2023 Trustpilot A/S. We have just returned from a months holiday in Vietnam and Cambodia arranged by Audley Travel and it has been the most fantastic adventure/experience! Best wishesAudley Travel USA. We truly appreciate your recommendations too, and will make sure your kind comments are shared with Mat, his leadership team and our partners on the ground. Audley Travel (audleytravel.com) Travel Agents - RIP OFF?! We started our adventure in Cape Town, then made our way through the wine country (Stellenbosch and Franschhoek), and on to Swellendam, Oudtshoorn, Knysna, Plettenberg Bay, and finished off the southern itinerary on safari in East Cape. This was a three train, two bus trip each way. The award is recognition for the long-term efforts and commitment weve shown in improving our sustainability and Corporate Social Responsibility. Call one of our experts or arrange a video appointment for ideas and advice. We requested the best hotels and they were all very good. We'll make sure your kind comments are shared with Shannon and her leadership teams too. Audley Travel (audleytravel.com) Travel Agents - RIP OFF?! BBB Business Profiles may not be reproduced for sales or promotional purposes. *A postponed or switched trip might differ in cost from your original trip based on the destination, time of year, and your choices of hotels and route. It was clear that Audley had very high expectations of third party suppliers and the 'little extras' we received made our experience really stand out from the crowd - be it air condition rooms in resorts with limited air conditioned lodges, or a city tour to fill the gap between flights - it just seems like Audley had everything covered. Anyways, we didn't have our AIRLINE TICKETS until SIX minutes before boarding began and then he left us to fend for ourselves. We are delighted to hear how well Annie organized everything for you!We'll make sure your kind comments are shared with Annie and her leadership teams. Hi DebbieThanks for taking the time to share your great feedback with us, we are thrilled to hear how well Natasha has looked after you. The Itinerary was Huge for twelve days. We're delighted to hear how well Nick and the team looked after everything for you - it does truly sound like the most magical experience!We look forward to helping with your next big adventure. I wholeheartedly thank Mat for everything he did for us. Another broken promise and bad experience. Audley Travel Reviews | Read Customer Service Reviews of www I hoped this adventure to Borneo would be a trip of a lifetime and it really did not disappoint. 73% of employees would recommend working at Audley Travel to a friend and 58% have a positive outlook for the business. They scheduled us in excellent hotels, arranged great personalized excursions, and provided us with superbly detailed information. Audley Travel is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. I have traveled most of the world in the last twenty years. It is the fault of the Audley process as a whole. We're delighted to hear how well Jenny & Kristine looked after you throughout. Right up to us going he kept tweaking things to avoid the problems in southern peru will certainly be using Auley again, Hello,Thank you for taking the time to tell us about your experience! We have traveled quite a bit and have worked with a number of different travel companies over the years, and as a result I feel confident in sharing our highest praise of Matt and the Audley team. I signed up for Trustpilot just to write a review at how great this company was to work with even though I did not end up booking my trip through them. The holiday was originally planned for 2019 but with Covid restrictions we had to delay our departure. }8)Upon arriving at ************ I was told we would have a view of the crater. The company office is an open concept and thrives on collaboration to ensure success. Once again, Audley Travel remains the gold-standard of holiday planners! There are much better people out there. She organised a wonderful holiday for us with fantastic hotels and tours nothing was too much bother for her. Highly recommended! Call one of our experts or arrange a video appointment for ideas and advice. From the pre-trip advice and planning with Mat through to the actual trip itself everything was perfect. We travelled in comfort, with attentive guides and drivers at every stop. Audley Travel responded to this review on 16 Mar 2022: Audley Travel responded to this review on 03 Nov 2021: Audley Travel responded to this review on 23 Feb 2021: Audley Travel responded to this review on 23 Jan 2020: Audley Travel responded to this review on 28 Oct 2019: Audley Travel responded to this review on 02 Apr 2019: Audley Travel responded to this review on 25 Mar 2019: Audley Travel responded to this review on 01 Mar 2019: Audley Travel responded to this review on 21 Jan 2019: Diversity, Equity and Inclusion Committee. We look forward to working with you again, and to send you on your next Audley adventure!Best wishesAudley Travel - Directors Office. We did communicate with Audley representatives and they did offer 18% refund, nowhere near enough to compensate us. We finally booked Thailand with Mat and could not have been happier. Rated 4.8 out of 5 based on 3261 reviews on. Audley Travel "commission structure" Reviews | Glassdoor It was clear that Audley had very high expectations of third party suppliers and the 'little extras' we received made our experience really stand out from the crowd - be it air condition rooms in resorts with limited air conditioned lodges, or a city tour to fill the gap between flights - it just seems like Audley had everything covered. Hi TimThank you for taking the time to share your kind comments with us. Dear MarilynThank you for sharing your kind comments with us. Right up to us going he kept tweaking things to avoid the problems in southern peru. Dear SandraThank you for sharing your wonderful experience with Audley Travel and for letting us know how much you enjoyed your trip to Laos, Vietnam, and Phu Quoc Island. Management is helpful and employees are friendly. Our country specialist Tamatha was superb, especially since she had visited many of the areas we wished to see and experience. Thank you Isabelle and Audley Travel. We can thoroughly recommend Audley Travel, and are already planning our next holiday with them! Conversely, we actively avoid tourist traps.We were granted the Travelife Partner award in January 2020. We were sold on going here and this was not what we wanted as once again we did not have and could not get a room with a view as promised. Not only do we feel this gives you the best experience, it also brings benefits to local communities. Japan was one of our last destinations to re-open since the Pandemic, and we are glad to have finally been able to send you on your most-anticipated trip.We look forward to sending you away on your next dream Audley trip, and will make sure your kind comments are shared with Laura, her leadership teams and our partners in Japan too.Best wishesAudley Travel - Directors Office. Once again, Audley Travel remains the gold-standard of holiday planners! Italy Specialist. And so it proved to be!Malcom W our representative was excellent! Thank you for taking the time to share your experience with us. The agent was very knowledgeable about the destination and booked us on some very unique experiences that I would not have found on my own. We are delighted to hear how well Mat and his team handled everything for you. Both associates I dealt with were fantastic at their jobs. We are delighted to hear how well Mat and his team handled everything for you. Nothing was overlooked. Fortunately, the general manager of the resort took it upon himself to make our experience right. And so it proved to be!Malcom W our representative was excellent! What would you like to experience? Audley Travel responded to this review on 25 Oct 2018: Thank you so much for your lovely feedback surrounding your experience with Audley, both from our UK office and our partners in Madagascar and Mauritius. Travel companies ar businesses that need to make money. Due to the pandemic, we changed our holiday dates and destination three times. The difference between their service and Audleys is they assign one person to reverify the arrangements of your trip every day and to take care of any last-minute changes before they impact your experience. In addition, it is extremely difficult to follow the directions Audley includes in their travel packet: key information is buried in non-essential information about the area, you have to flip back and forth in their book to find where you are supposed to be when. All the arrangements were super and we look forward to a future trip with Audley. We will make certain that your kind words reach Mat, his leadership team, and our Thai partners.We cannot wait to help you create your next Audley adventure!Best wishesAudley Travel, First Holiday with Audley to South AmericaNick did a great job of arranging everything with great hotels and tours. Whether you want to stay in simple or luxurious accommodation, have a particular passion for wildlife, art or experiencing the great outdoors, or you're planning a trip for a special occasion, we can create an itinerary to match your interests and tastes. Yeah, after typing all of this, I REALLY regret going through w/ them. We're so excited! Extensive knowledge of the Audley Travel (Carter) worked with us as a guidance counselor on suggestions and recommendations First Holiday with Audley to South America They do not actually verify accommodations and arrangements and leave them up to local contractors to deal with. Here are 8 tips for writing great reviews. Hi EmmaA huge thank you for sharing your experience with us! It sounds like you had the most wonderful adventure in Laos and we will make sure your kind comments are shared with Joanna, her leadership teams, and our partners on the ground in Laos. She went above and beyond to stay within our budget, walk me through all of the must-visit areas, give handy tips for travel and more! Included numerous tours, I.e. a lovely friendly manner too. Country Specialist (Former Employee) - Boston, MA - July 7, 2017. We use dedicated people and clever technology to safeguard our platform. Flawless planning and Natasha has been brilliant in providing information and advice for our very exciting trip to East We engaged Audley Travel to organise a holiday in Laos for two people for three weeks. We are delighted to hear how well you enjoyed your adventure - it sounds like you had a fabulous time! We will definately use them again in the future. Thank you for your recommendation too, it is much appreciated. And we were informed that the room we switched to was much less expensive than our original room. My love of travel was formed later in life and didn't really begin until I spent time on the west coast of Ireland and specifically the town of Dingle in County Kerry. 5)Upon arriving at the ****** Resort we were taken to our room that was not what we were promised. Best wishesAudley Travel. We did not get what we paid for, and we are due a full refund for this. With respect to Audley, I'm most disappointed in the lack of follow through in correcting or dealing with the unprofessional tour guide that we were stuck with for four days of our trip. Great trip. We are sorry that you felt that we didn't meet your expectations but we are very pleased that we have resolved this matter with you privately. This was an expensive trip for what I received. The trips with out exception superb and the travel arrangements spot on to ensure that this was really a fantastic experience. We have just returned from a months holiday in Vietnam and Cambodia arranged by Audley Travel and it has been the most fantastic adventure/experience! The site helps people find and schedule diverse travel services, including car rentals, flights and hotels. We booked with Audley and they were fantastic until they had our money. Audley failed to meet its commitment to us: not correcting mistakes in the original itinerary that were pointed out in Oct 2021; not sending any information about the final itinerary until 3 days prior to our flights to ****** which led to our being unable to revise the itinerary and undo mistakes; booking a substandard motel room in ***** (after complaining, B&B owners moved us to the suite we had actually paid for); sending us at the last minute a detailed itinerary that had no details about our guided tours. We are delighted to hear how well Annie organized everything for you!We'll make sure your kind comments are shared with Annie and her leadership teams. Thank you ! Travel the Audley Way We arrange trips to more than 80 destinations throughout the world and across each continent. Yes, ultimately Audley went over my budget by $400. for me and her team and their partners accomplished it without any hitches whatsoever. We've just booked our honeymoon with Audley. His knowledge of Australia and experience booking past trips there was a big advantage for us. Audley Travel has an overall rating of 3.8 out of 5, based on over 354 reviews left anonymously by employees. Audley does not in my experience. We could not have put this together without Tamatha's knowledge and help. The word she used for that half was "a disaster." The itinerary he arranged was perfect, listening to all of our likes and dislikes. Hayley Ryan was our tour adviser. AUDLEY TRAVEL - New Mill Lane, Witney, Oxfordshire, United - Yelp Subscribe to our e-newsletter for the latest travel updates and inspiration. We are delighted to hear how well Mat and the team looked after everything for you - it sounds like you had the most memorable time exploring the wonders of Malaysia & Borneo! Just returned from a 6week tour of Australia and Singapore. READ FULL REVIEW Audley Travel by starant, 23 Sep 2021 Holiday Rating: We highly recommend this travel company. We are delighted to hear how well Alice and the team looked after you, and are glad you had a perfect trip exploring the wonders of Brazil.We look forward to sending you away on your next Audley adventure!Best wishesAudley Travel. Great trip. Best regardsAudley Travel. Hotels, communication, airport meet & greet were all of the usual Audley 5 star standard. hoping to re book straight away. We use dedicated people and clever technology to safeguard our platform. The hotels selected were excellent. It goes against our guidelines to offer incentives for reviews. He forced us to go into at least six shops in that village alone telling us to buy something. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
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