I am going to work on the case. New comments cannot be posted and votes cannot be cast. Run IntelXTU_Install_Helper.exe XTUSetup.exe in cmd (or PowrShell). I have attempted a workaround that allows the software to install, however the software will still not allow me to overlock, indicating that this platform is unsupported? For this scenario, it is important o mention that your Intel Core i7-4790K processor is not supported/compatible with the tool, as you can confirm in the following link: https://www.intel.com/content/www/us/en/support/articles/000057552/processors/intel-core-processors.html. The Intel sign-in experience has changed to support enhanced security controls. Solved Jump to solution The Intel XTU overclock software fails to install citing an "Attempted to install on an unsupported platform" error. How can I get this working? profile. If you sign in, click, Sorry, you must verify to complete this action. - gimdh/Intel-XTU-Install-Helper The BIOS settings I used from my previous system, where XTU worked, are still in effect. I havent messed with XTU in a long time. First things first - am not a youtuber, posted this video just to help others. Intels products and software are intended only to be used in applications that do not cause or contribute to a violation of an internationally recognized human right. This issue also came up with the previous (7.8) release. The Intel sign-in experience has changed to support enhanced security controls. Because only K series overclocking CPU is supported. I have not heard back from you. For more complete information about compiler optimizations, see our Optimization Notice. I would love to see a solution to this! You can also try the quick links below to see results for most popular searches. I have a feeling that this system instability, and XTU's install problems are linked, though I don't know for sureand would still like to pursue troubleshooting the XTU software itself. C:\Users\your-user-name\Desktop\Intel_XtuInstaller.msi DISABLEPLATFORMCHECK=1. The unit I had had intel XTU installed, and I could easily use it to undervolt my pc when I would game on it along with a GTX1080 egpu, no problems at all, everything ran smoothly. I am trying to install on an Intel Desktop Board DG45ID, 8GB RAM, On-Board Graphics. profile. I am experiencing the same issue. for a basic account. [3374:2EE0][2018-10-12T02:59:15]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{6a0def1c-f6f2-4a5d-81f6-a1b858352c8b}, options: 0x7, disable resume: No [3374:2EE0][2018-10-12T02:59:15]i000: Caching bundle from: 'C:\Users\joemp\AppData\Local\Temp{1DA93E47-63FD-4398-8A5C-1B0B0C78FDF9}.be\XTUSetup.exe' to: 'C:\ProgramData\Package Cache{6a0def1c-f6f2-4a5d-81f6-a1b858352c8b}\XTUSetup.exe' [3374:2EE0][2018-10-12T02:59:15]i320: Registering bundle dependency provider: {6a0def1c-f6f2-4a5d-81f6-a1b858352c8b}, version: 6.4.1.25 [3374:2EE0][2018-10-12T02:59:15]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{6a0def1c-f6f2-4a5d-81f6-a1b858352c8b}, resume: Active, restart initiated: No, disable resume: No [3374:2BE0][2018-10-12T02:59:16]i305: Verified acquired payload: XTUInstaller.msi at path: C:\ProgramData\Package Cache.unverified\XTUInstaller.msi, moving to: C:\ProgramData\Package Cache{275588D7-6C9D-4FB0-BBAE-2FA3F7C2DADB}v6.4.1.25\XTUInstaller.msi. Thank you! Thanks very much, works well. Here are some common issues and questions related to Intel XTU In order to review this further, could you please provide us with the following details? Is this a laptop or handbuilt PC? C:\ProgramData\Package Cache\ copy that. Thank you for your response and for all the details. gimdh/Intel-XTU-Install-Helper - Github I appreciate all the information provided. You can execute with an argument in first place. Required fields are marked *. Therefore, after installing XTU with simple trick by Kalle Lilja, XTU can still be used for CPU tweaks, such as undervolting. It was origianlly my private 30-minute project. The PC. Thank you for posting on the Intel communities. Right-click > properties of the shortcut In the "Target" field, at the end add a space and then the following DISABLEPLATFORMCHECK=1 It will look something like this: " C:\Users\your-user-name\Desktop\Intel_XtuInstaller.msi DISABLEPLATFORMCHECK=1 " Click Ok Double-click the shortcut That's it, happy overclocking and possibly damaging your machine! Ive done something along with unistalling Microsoft visual C++ 2012 or something like that. Any tips on how to solve this? [3374:2EE0][2018-10-12T02:59:15]i361: Created a system restore point. During install of the currently latest version of Intel XTU (7.9.0.24) I receive a platform unsupported error, while my CPU is shown as supported on the download page. I have already ordered that processor. Unfortunately, we do not have the 7.7 version available anymore. Do not click Ok. Thats it, happy overclocking and possibly damaging your machine! Powered by WordPress & WPstart Theme. : selecting the option "to keep files", etc.)? You may re-send via your Now go back to explorer. Intel XTU cites Unsupported Platform on system with 6700k Couldnt find the (.msi) file in any of them. Intel has been dropped XTU support for certain CPUs (Such as 8550u, 8250u, and etc), resulting installer to reject installation process with 'unsupported platform_error'. If you require a response, contact support. Seems scary . I tried installing Intel XTU, as this is generally recommended as the program to use to undervolt intel CPUs, though when I try to install, I get the message "Attempted to install on an unsupported platform". Does anyone know either a way of getting intel XTU to install, or if there is any other software that I can use to undervolt my CPU? It is saying that i have old drivers and need the nwest version xtu although it is the one directly from intel website. If you sign in, click, Sorry, you must verify to complete this action. All PC related content is welcome, including build help, tech support, and any doubt one might have about PC ownership. Do you work for Intel? [3374:2EE0][2018-10-12T02:59:15]i358: Pausing automatic updates. All postings and use of the content on this site are subject to Intel.com Terms of Use. If you sign in, click, Sorry, you must verify to complete this action. if u have any other way to undervolt the CPU, it will be appreciated. I have now reviewed your previous post. You may re-send via your Any ideas why this is happening? The voltage controls were greyed out and one guide said to uninstalling and install again and it corrects this. Help! Intel XTU suddenly not compatible with my system? (i clicked on the ok before running the installer) because else it will say another installer is running, Dont know, honestly. Let us know if you still need assistance. [0C74:2708][2018-10-12T02:59:12]i000: Setting string variable 'WixBundleRollbackLog_XTUInstaller.msi' to value 'C:\Users\joemp\AppData\Local\Temp\Intel_Extreme_Tuning_Utility_20181012025910_000_XTUInstaller.msi_rollback.log' [0C74:2708][2018-10-12T02:59:12]i000: Setting string variable 'WixBundleLog_XTUInstaller.msi' to value 'C:\Users\joemp\AppData\Local\Temp\Intel_Extreme_Tuning_Utility_20181012025910_000_XTUInstaller.msi.log' [0C74:2708][2018-10-12T02:59:12]i201: Planned package: SSCERuntime_x86_ENU.msi, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None [0C74:2708][2018-10-12T02:59:12]i201: Planned package: SSCERuntime_x64_ENU.msi, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: Register [0C74:2708][2018-10-12T02:59:12]i201: Planned package: XTUInstaller.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register [0C74:2708][2018-10-12T02:59:12]i299: Plan complete, result: 0x0 [0C74:2708][2018-10-12T02:59:12]i300: Apply begin [0C74:2708][2018-10-12T02:59:12]i010: Launching elevated engine process. It will only run the XTUInstaller.msi from the temp folder if the system checks say it is a processor in the list of compatible processors. Windows 10 version 21H2. There are too many BIOS and configs out there, so dont have any suggestions, unfortunately. Open this folder in windows explorer C:\ProgramData\Package Cache\ and sort by date, newest at the top. You may still get it from third-party websites, but please be aware that we do not recommend downloads from an unofficial website, we only provide this information for your convenience. Please click the verification link in your email. [Solved] samtools: error while loading shared libraries: libcrypto.so.1.0.0: cannot open shared object file, k8s Error: [ERROR FileAvailableetc-kubernetes-kubelet.conf]: /etc/kubernetes/kubelet.conf already exists, [Solved] NoSuchMethodError: org.springframework.boot.web.servlet.error.ErrorController.getErrorPath, [Solved] flink web ui Submit Task Error: Server Respoonse Message-Internal server error, Mysql Error: 1140 In aggregated query without GROUP BY, expression #2 of SELECT list contains nonaggregated column a.store; this is incompatible with sql_mode=only_full_group_by, [Solved] Mybatis multi-table query error: Column id in field list is ambiguous, [Solved] fluentd Log Error: read timeout reached. This indeed was full clean install. [3374:2EE0][2018-10-12T02:59:18]e000: Error 0x80070643: Failed to execute MSI package. The browser version you are using is not recommended for this site.Please consider upgrading to the latest version of your browser by clicking one of the following links. #1. I have an Intel 6700k installed a Gigabyte GA-Z710X Gaming 7 MB, runningWindows 10 version 21H2. Both files are located in the same directory. The current, non default parameters are: XHCI handoff is disabled. however, after starting the installation from the shortcut, at the end it says Intel(R)_Extreme_Tuning_Utility_20220606193339.log, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, https://kallelilja.com/2018/12/workaround-xtu-attempted-to-install-on-an-unsupported-platform/. I know i am a bit late, but hope this helps.Try throttlestop. More than likely, yes. Do they really stop supporting CPUs over the course of a few months? That's my current XTU version: That's my system: In settings, it says XTU is up to date: However, that's the current version on the website: But when installing, I get this error: How to update XTU on Windows 10? Uninstallers often do not remove registry entries, so you might want to find those and manually delete them. [0C74:2708][2018-10-12T02:59:18]i319: Applied execute package: XTUInstaller.msi, result: 0x80070643, restart: None [0C74:2708][2018-10-12T02:59:18]e000: Error 0x80070643: Failed to execute MSI package. [0C74:2708][2018-10-12T02:59:10]i000: Setting string variable 'WixBundleName' to value 'Intel Extreme Tuning Utility' [0C74:2708][2018-10-12T02:59:10]i000: Setting string variable 'WixBundleManufacturer' to value 'Intel Corporation' [0C74:32BC][2018-10-12T02:59:10]i000: Setting version variable 'WixBundleFileVersion' to value '6.4.1.25' [0C74:2708][2018-10-12T02:59:10]i100: Detect begin, 3 packages [0C74:2708][2018-10-12T02:59:10]i101: Detected package: SSCERuntime_x86_ENU.msi, state: Absent, cached: None [0C74:2708][2018-10-12T02:59:10]i101: Detected package: SSCERuntime_x64_ENU.msi, state: Present, cached: None [0C74:2708][2018-10-12T02:59:10]i101: Detected package: XTUInstaller.msi, state: Absent, cached: None [0C74:2708][2018-10-12T02:59:10]i199: Detect complete, result: 0x0 [0C74:32BC][2018-10-12T02:59:12]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1 [0C74:2708][2018-10-12T02:59:12]i200: Plan begin, 3 packages, action: Install [0C74:2708][2018-10-12T02:59:12]i052: Condition 'NOT VersionNT64' evaluates to false. If you want to squeeze the last bit of speed out of your system then you can upgrade to theCore i7-640M: http://www.cpu-upgrade.com/CPUs/Intel/Core_i5_Mobile/i5-520M_(BGA).html. Sign up here Some things ive tried is installing an older version which didnt work. Intel XTU error 0x80070643 attempted to install on an unsupported platform Thank you so much, worked like a charm even with the Sept 2021 version (7.5.2.3) BUT all my voltage options are greyed out on my i7 8550u. Attached is the XTU log from my last attempted install. Download Intel XTU Install Helper from repository release tab. // Performance varies by use, configuration and other factors. You signed in with another tab or window. After investigating this further, we would like to inform you that in Intel XTU 7.7.0 we discontinued support for SKL-S/H (Skylake) per our rolling platform support model as that platform is very old and discontinued. We have not heard back from you so we will proceed to close this thread now. It may not display this or other websites correctly. Does anyone have any ideas? [3374:2EE0][2018-10-12T02:59:18]i318: Skipped rollback of package: XTUInstaller.msi, action: Uninstall, already: Absent [0C74:2708][2018-10-12T02:59:18]i319: Applied rollback package: XTUInstaller.msi, result: 0x0, restart: None [3374:2EE0][2018-10-12T02:59:18]i329: Removed package dependency provider: {275588D7-6C9D-4FB0-BBAE-2FA3F7C2DADB}, package: XTUInstaller.msi [3374:2EE0][2018-10-12T02:59:18]i351: Removing cached package: XTUInstaller.msi, from path: C:\ProgramData\Package Cache{275588D7-6C9D-4FB0-BBAE-2FA3F7C2DADB}v6.4.1.25[3374:2EE0][2018-10-12T02:59:18]i326: Removed dependency: {6a0def1c-f6f2-4a5d-81f6-a1b858352c8b} on package provider: {FAF57A91-58B3-490C-9D0C-66337DAD3F11}, package SSCERuntime_x64_ENU.msi [3374:2EE0][2018-10-12T02:59:18]i329: Removed package dependency provider: {FAF57A91-58B3-490C-9D0C-66337DAD3F11}, package: SSCERuntime_x64_ENU.msi [3374:2EE0][2018-10-12T02:59:18]i329: Removed package dependency provider: {973805E6-9CDB-43F8-A14E-2161532B56A7}, package: SSCERuntime_x86_ENU.msi [3374:2EE0][2018-10-12T02:59:18]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{6a0def1c-f6f2-4a5d-81f6-a1b858352c8b}, resume: None, restart: None, disable resume: No [3374:2EE0][2018-10-12T02:59:18]i330: Removed bundle dependency provider: {6a0def1c-f6f2-4a5d-81f6-a1b858352c8b} [3374:2EE0][2018-10-12T02:59:18]i352: Removing cached bundle: {6a0def1c-f6f2-4a5d-81f6-a1b858352c8b}, from path: C:\ProgramData\Package Cache{6a0def1c-f6f2-4a5d-81f6-a1b858352c8b}[3374:2EE0][2018-10-12T02:59:18]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{6a0def1c-f6f2-4a5d-81f6-a1b858352c8b}, resume: None, restart initiated: No, disable resume: No [0C74:2708][2018-10-12T02:59:18]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No. Your pictures do not show up until approved by moderators. 4- Run the Intel System Support Utility (Intel SSU) to gather more details about the system: To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox. I just ran it again and then added more information to the post. For any other inquiries, please don't hesitate to contact us back. Intel XTU Install Helper is designed to automate such procedure, providing an easier way to install XTU on unsupported platforms. Welcome to the official subreddit of the PC Master Race / PCMR! 1- Just to make sure we understand correctly the current behavior: 2- Was the "reinstall of Windows" a full clean install from scratch? Many Git commands accept both tag and branch names, so creating this branch may cause unexpected behavior. Thanks! I tried restarting laptop, searching the registry for anything related to xtu but nothing seems to fix it. My CPU is 8550u. 7.7 was the last one that worked. It might run ok but some features might not be available. // No product or component can be absolutely secure. It adjusts CPU power state. Thank you for checking and responding. How to underclock i7 13700k on Gigabyte aorus z690 elite ax. OpenSSL Error messages: [Solved] Android Studio For Mac Error: Intel HAXM is required to run this AVD,VT-x is disabled in BIOS, After npm5, execute NPM cache clean and report an error, jenkins+sonar-scanner Scan Error: Failed to find typescript module.Please check, NODE_PATH contains location of global typescript or install locally in your project, 4 ways to update to the latest Node.js version on a Mac, Win7 is unable to install the program to prompt the installer integrity check has failed, Caffe installation and compilation problems importerror: no module named skimage.io, Another installation is in progress is prompted when win7 installs new applications, The Difference Between Hadoop job-kill and Yarn application-kill, [Solved] The bean sysDictService could not be injected because it is a JDK dynamic proxy. If anyone could help me, it would be greatly appreciated. 7.7 was the last one that worked. Download Intel XTU Installer from official intel download center. So I tried this but every time I try to run it now it says theres another performance tuning app running. 3- Are you running the BIOS settings on defaults? This does not make sense. You can put the file anywhere. JavaScript is disabled. The E6410 may not have been "Approved" to run W10 but it does flawlessly. Open IntelXTU_Install_Helper.exe by double-click. Hola tengo problemas con la app luego de hacer todo el proceso me da un error al abrir la app The intel Extrema tuning utility is being run on an unsupported platform and must exit. Dell Latitude 5501: is it worth upgrading the CPU . In one of those folders you will find Intel_XtuInstaller.msi. Intel Core i7-8650U Processor (8M Cache, up to 4.20 GHz), Why Intel XTU may show message: Attempted to install on an unsupported platform. "Attempted to install on an unsupported platform" I noticed they updated the installer roughly a month ago. Hi, so just today I received a replacement unit for my Lenovo X1 Yoga due to a defective screen. Join us in celebrating and promoting tech, knowledge, and the best gaming and working platform. This does not make sense. Search the list of compatible processors here-, https://downloadcenter.intel.com/download/24075/Intel-Extreme-Tuning-Utility-Intel-XTU-. Tried running xtu again but it still did not work. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Still, we suggest to get in contact directly with AsRock to make sure the latest BIOS version is currently installed on your machine or to gather the instructions on how to update it: Hello Rogrio, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter? thanks. Great. Intel XTU0x80070643 - Install intel xtu Error: "Attempted to install on an unsupported Want to install Intel XTU on x1c 2018, suddenly found that no matter what, even the old version can not be installed. Your email address will not be published. Please click the verification link in your email. Program should prompt Please enter the file name of proper XTU Installer: Now follow the directions of the program. Internal graphics is set to "auto." I noticed they updated the installer roughly a month ago. Please do not hesitate to contact us back if you have additional inquiries. And also on the release notes of the tool, under "Supported Platforms" tab: https://downloadmirror.intel.com/29183/XTU-7.11.0.42-ReleaseNotes.pdf. Lets users to install XTU on unsupported platforms. The utility starts, but shows the following message on the screen: Also attached: intel SSU detailed view (SSU.txt)This issue also came up with the previous (7.8) release. The Intel XTU overclock software fails to install citing an "Attempted to install on an unsupported platform" error. Yeah already mentioned somewhere in the thread. Intel XTU says unsupported platform : r/MatebookXPro - Reddit This is the workaround I used:https://kallelilja.com/2018/12/workaround-xtu-attempted-to-install-on-an-unsupported-platform/In summary, it disables the platform check when the installer is running. It says the folder specified in the start in box is not valid. We appreciate all feedback, but cannot reply or give product support. Os is win 10 pro. Your model is not approved for running Windows 10. Take note of the last folder date in the right pane. I kept trying to google the problem but all I can find are very unhelpful intel customer support threads. I neglected to mention that the XTU version I'm attempting to install is the latest one (7.7.0.12). Intel XTU is not supported on Non-K SKU mobile platforms (such asKBL-R U/Y), not even for hardware monitoring purposes. Based on that, it is expected for the application to show all kinds of inconsistencies and not to work as expected, including problems, like in this case, at the moment to try to update it. Intel XTU Install Helper is designed to automate such procedure, providing an easier way to install XTU on unsupported platforms. Sorry, you must verify to complete this action. You don't necessarily need a PC to be a member of the PCMR. I did the workaround that allowed Intel XTU to install on an "unsupported platform", but am still unable to overclock the CPU via Intel XTU. You are very welcome and thank you for your response. Your email address will not be published. You must log in or register to reply here. If you need any additional information, please submit a new question as this thread will no longer be monitored. Follow the instructions to uninstall the Intel XTU. Apparently there is no compatible processor. Processor is a i7-6700k, which is listed as supported. The system information tab includes text that is similar to the install error: platform unsupported. Thank you for your patience in this matter. [0C74:2708][2018-10-12T02:59:12]i052: Condition 'VersionNT64' evaluates to true. Learn how your comment data is processed. We are sorry to hear about this issue and we will be more than glad to assist you with this matter. There are no error messages when the software is running. How to install WKHTMLTOPDF 0.12.1.4 on Ubuntu 16 Xenial. Principle: xtuexe decompresses an MSI in temp every time, but if the installation fails or succeeds, it will delete the MSI. Related Products This article applies to 1 products Show all 1 I needed to underclock my CPU. For more complete information about compiler optimizations, see our Optimization Notice. After installation of xtu, copies of these drivers are located in the xtu installation folder in program files. Now it appears that once you click Ok it deletes the folders and files. Thank you very much for this fix. However, that's the current version on the website: Rogrio, Thank you for posting in the Intel Communities Support. The "advanced tuning" tab, when selected, merely shows a blank page. Solved: intel XTU - Dell Community The XMP profile is enabled for maximum RAM performance.4. It used to be that you could click Ok in the image below and the file you need would still be there. Why Is Intel Extreme Tuning Utility (Intel XTU) Reporting If you need any additional information, submit a new question, as this thread will no longer be monitored. Attempted to install on an unsupported platform, Reference https://kallelilja.com/2018/12/workaround-xtu-attempted-to-install-on-an-unsupported-platform/, In short, download a good exe point installation, and then stop in this screen, Sort by modification time in the folder C: (programdata) package cache, and find the file containing Intel_ XtuInstaller.msi , save this MSI. Always report mistakes Attempted to install on an unsupported platform 4. But I dont have anything else running, I have followed all the instruction on Intels website on how to uninstall but it just want launch anymore. I do have a follow up question:As I had uninstalled the last working version for my CPU, I am now without intel XTU Only the most recent version is available on the download page.Would you perhaps have a link to the 7.7 version so that I can install and use that one 'till it's time to replace my laptop?