Upon disembarkation, your bags are delivered directly back home. In the absence of running water, use alcohol-based hand sanitizers to protect your health. Embarkation Time:Your assigned check-in time is printed on the Boarding Pass page in your Express Docs. Guests are responsible for verifying and obtaining any necessary travel documents for entry and exit to the countries visited, as these requirements vary depending on the specific port and nationality of the traveler. In many countries, you can also use your ATM card to obtain local currency. Luggage Direct and Luggage Forward two different services offering a variety of services with the sole purpose of easing your travel! Please be sure you understand the requirements for a service animal to disembark in each port of call. With this in mind, the following emergency phone numbers are available for your use. Dive In featuring hamburgers and hot dogs. The U.S. dollar is the only currency accepted on board Holland America Line ships. Check with your health care provider at least six to eight weeks prior to departure, as vaccination requirements and recommendations may change. Also, please note that scooters and wheelchairs weighing more than 100 pounds without the battery are not allowed to be transferred from the ship to tender and/or from tender to shore. Youth Staff cannot assist in the washroom in any way. In the event of unexpected travel delays and emergencies, pack enough prescriptionmedication for at least 2 weeks beyond the length of your travel itinerary. Download the app before your cruise, log in, and immediately start using Navigator. Guests will be asked to discard open beverages in plastic containers prior to boarding. At some point in your travels you may experience an emergency. However, an allowance of six liters, twelve (12) cans or cartons (500 ml in volume or less) or six (6) cans or cartons (1 liter in volume or less) of water are allowed per stateroom. To learn more and apply for the Holland America Line Rewards Visa Card,please visit hollandamericavisa.com. Single Smoking Thread (Use for all smoking discussions on HAL) ) There are three cruise lines Costa Cruises,Holland America Line and Princess Cruises, which allow e-cigs to be smoked incabins. We regret any inconvenience this may cause. Local sales taxes are applied where required. Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan. free merchandise, which may include a maximum of 40 ounces of liquor or wine and 200 cigarettes. U.S. and Canadian citizens ages 16 and above may present one of the following valid WHTI-compliant documents: travel.state.gov/content/passports/english/go/checklist.html. It is the travelers responsibility to be familiar with and comply with the regulations of the airline on which he/she is traveling. For questions about how long the hold remains in effect or how your available credit is affected, please contact your card issuer. Advise your airline at the earliest opportunity that you are a cruise guest destined for a sailing that day. Book your next Holland America Line cruise while on board and receive Double Onboard Spending Credit up to US$500 per person, good for your next Holland America Line Cruise. Once you get onboard you can check out what's happening on board, explore and book shore excursions for your entire voyage, browse dinner menus and book dining, keep in touch with traveling companions on board with chat, see account details including your onboard statement and more. We will acceptU.S. travelers checks. Please complete the Online Check-In process at. All staterooms are equipped with hair dryers. Please keep in mind that the drug laws in many countries can be very restrictive and the penalties severe. Cooking facilities onboard are not considered kosher. Regardless, it is always good practice, when traveling, to make copies of your passport pages before departing. Holland America Line is not able to provide complimentary wheelchair assistance other than for the purposes listed above. Please keep this available for check-in. Go to the Navigator App and upload a photo.After you have completed the Online Check-in process, please print a Boarding Pass or access your electronic boarding pass on Navigator. Regardless, it is always good practice, when traveling, to make copies of your passport pages before departing. Note that while a passport for a Green Card holder is not required to return to the U.S., your destination country requirements may be different. All mail is subject to local postal office procedures and rates in the port mailed. A luxurious dining experience in a room graced with fine art and antiques. As previously mentioned in the BAGGAGE POLICIES & PACKING ADVICE section, you should not place valuables in your tagged luggage. Guests under 21 years of age must be accompanied by a parent, guardian or chaperone who is at least 21 years old; one adult chaperone is required for every five people under the age of21. Tax and excise on tobacco here has been a cash cow for the federal government. For safety reasons, Holland America Line has also devised recommended size guidelines for the electric mobility equipment used on our ships. Choose from options for calling only, calling and messaging or calling, messaging and data. Holland America Cruises: Smoking Policies Smoking Policies For the comfort of all of our guests, all staterooms (cabins), showrooms and most other indoor areas are designated non-smoking. Passengers found to be smoking in their cabins or on their balconies will be charged a $250 penalty fee, per day. Baggage Insurance: Although we try to handle your bags carefully while they are in our possession, please be aware that Holland America Line cannot guarantee there will be no loss of, or damage to, your baggage or belongings. We donate reusable goods from our ships to nonprofit organizations and working with port authorities to identify additional vendors who are capable of recycling cruise ship waste. Fitness Center: To help you stay in shape, all Holland America Line ships are equipped with a fitness center that offersboth aerobic and strength-training equipment. Vaccination requirements change frequently. To accomplish these initiatives, we use low-flow systems for toilets and showers in the staterooms, which conserves the amount of water used on board and therefore the quantity of wastewater treated and discharged. Holland America Line reservesthe right to substitute products when specified brands are not available. The ship by ship schedule is below. make sure that the appropriate baggage tags are affixed to your baggage, because the tags include your departing flight information. of your seating request will be listed on your Cruise Contract. For more information regarding passports and WHTI compliant documents, please visit travel.state.gov/content/passports/english/go/checklist.html or call the National Passport Information Center toll free at 1-877-487-2778 or TDD/TYY at 1-888-874-7793. You will be responsible for all costs you incur to join the vessel at the next port. The same gracious service and sophisticated exquisite dining experience is featured, as it is in pre-set dining. This could result in legal proceedings. During the voyage, a safe to store your valuables and important documents is available in your stateroom. For detailed information regarding mobility equipment please refer to the GUESTS WITH DISABILITIES section of this document or visit the Accessible Cruising section of our website at hollandamerica.com. Personal checks are not accepted on board. Keep it with you at all times and if possible, leave all medication in its original container, and carry a list of the prescription names, dosage amounts and times taken for all medications. Please practice wearing your life jacket. Finally, make sure that you label the inside of your carry-on and checked baggage with your name and contact information. Guests are urged to complete the Online Check-in process before leaving home. In todays era of heightened security, Holland America Line has implemented a no visitor policy. The statusof your seating request will be listed on your Cruise Contract. Stateroom: Your stateroom is furnished with a ship-to-shore telephone which enables you to easily call anywhere in the world, 24 hours a day (inquire with Guest Services for the latest pricing). The choices are endless. Generally, one liter of alcohol per person may be entered into the U.S. duty-free by travelers who are 21 or older, although travelers coming from the U.S. Virgin Islands or other Caribbean countries are entitled to more. Cigar and pipe smoking is only permitted in designated outdoor areas on open decks. If you are pregnant, please provide a medical note from your physician stating your expected due date and medical fitness to travel. These numbers are provided for emergency use only; please do not call unless it is your day of departure and you are experiencing a delay. It is also your access card to your stateroom. The letter from the childs parent must provide contact information and authorize the traveling adult to take the child on the specific cruise. Thefollowing companies have been approved for all oxygen and/or oxygen equipment being delivered to a Holland America Line ship: Department. Holland America Line ships have all the amenities and services you expect to find in a fine resort as our valued guests, we dont want you to lack a thing. Our embarkation procedures are smooth and easyyou carry nothing but your hand baggage, and everything is beautifully organized. The reduced deposit applies to sailings of 3 days or longer. A seamless transition is what our pre- and post-cruise hotels and tours are all about. Arriving by Air: Holland America Line representatives will be stationedin the airport baggage claim area or outside the customs area (depending on local customs regulations), to greet guests and assist those who are eligible to be transferred to the pier. Children must meet minimum age requirements for each age group, at the time of sailing to participate in programming. All documentation and immunization requirements are established by government authorities and not by Holland America Line. Multi-course menus feature offerings from classic preparations and regionally inspired cuisine to vegetarian options. In order to Travel Well, international travelers should contact their physicians, local health departments, or a travel medicine clinic at least six to eight weeks before departure to receive current health information on the countries they plan to visit, to obtain vaccinations and preventative medications as indicated, and to address any other special needs. Listen to the menu and select the number that corresponds to the ship you are calling. Smoking E-cigarettes and vaping devices is permitted in designated areas, as well as inside passenger staterooms . The Casino is not open in port and certain restricted waters and you must be 18 or over to play. The final amount billed may take up to 24-hours following disembarkation. If you are unable to function independently with respect to eating, dressing or attending the ships safety briefings, you must bring a caregiver with you. (See section for Bags VIP Luggage Delivery below for details.). Ship Identification Card: Upon completion of check-in you will receive a ship identification card. ), after handling money and pens, and after using the restroom. For this reason, you should contact your local physician, Health Department and/or travel medicine clinic to discuss vaccination requirements for all countries on your itinerary. Daytime dress is casual. For complete, updated information regarding travel, please check the official website of the Transportation Security Administration at. Smoking areas and formal nights Nieuw Amsterdam - Holland America Line All professional services are available from 8:00am until 10:00pm. Adjacent the Lido Market area, Canaletto restaurant serves classic Italian cuisine with tableside service for dinners. Your stateroom keycard will be delivered to your stateroom. In Europe and South America, smoking is only allowed on the sky deck. For voyages that depart from and return to Australia and/or NewZealand, these policies and the legal drinking age apply to guests 18 years or over. If you should have questions or need assistance, Holland America Line representatives at the pier will be happy to assist you. This requirement does not apply to U.S. or Canadian citizens. Implemented in January 2017, Holland America Line has a new cruise ship smoking policy banning smoking on all cabin balconies. Visit our Frequently Asked Questions. For special meal arrangements, please contact the Ship Services Department at1-800-541-1576 (or email: hal_ship_services@hollandamerica.com) at least 90 days prior to departure. Next are listed HAL's first departures by . Plastic water bottles are not allowed. An additional charge may be applied. from local water, fresh uncooked salad greens or raw vegetables and sliced fruit that have been washed in local water, as well as dairy products such as milk, cream or ice cream products that have not been pasteurized. Appointments may be made in advance on our web site athollandamerica.comor once on board. In addition, non-U.S. citizens who have previously been admitted to the United States for permanent residence must carry their Permanent Resident Card (Form I-551), commonly known as a Green Card. Please change the date range and try again. Purchase a Surf plan. The day you board, Holland America Line places an initial hold on your credit or debit card for $60 per person per cruise day ($30.00 per person per day for cruises longer than 25 days). For your safety as well as the safety of fellow guests and crew, guests using powered mobility devices should exercise caution by utilizing reduced speed settings on their mobility device while on board and in terminal facilities. For more information please see the BON VOYAGE GIFTS & GIFT PACKAGES section. suits you. Telephone: At some point in your travels you may experience an emergency. New Smoking Policy on HAL Ships | Holland America Line Holland America's Koningsdam provides relaxed cruising with luxury stay experiences through Alaska's Inside Passage. For persons not capable of walking on their own, the use of a wheelchair will be the primary mobility assistance aid for getting on and off the ship. Gift Order items include a variety of alcoholic and nonalcoholic beverages, clothing, casino chips and flowers at very reasonable prices. Pre. For complete, updated information regarding travel, please check the official website of the Transportation Security Administration at tsa.gov. Explore dates and rates on this ship for 2022 and 2023. We believe that safeguarding our guests, crew, ships, and theenvironment is the right thing to do and essential to the success of our business. Adjacent the Lido Market area, Canaletto restaurant serves classic Italian cuisine with tableside service for dinners. . many ports taxi lines can be long and distances to private transportation can be lengthy. Restrictions: Airlines, limousines and other transfer vehicles have baggage allowance policies which may limit the amount and/or weight of baggage you may take with you and/or impose baggage charges. Transportation of Currency: You may take as much currency or as many monetary instruments as you wish on your trip. Holland America Smoking Policy. Please do not place your baggage over the emergency floor lighting. 2016 and thereafter, the legal drinking age onboard will be 18 for voyages which depart from and return to Europe, China, Hong Kong, Singapore or Taiwan, and the legal drinking age onboard will be 20 for voyages which depart from and return to Japan. Boarding may be denied or fines may be levied against those guests without proper documentation. Our dedicated shore excursion Reservation Agents and onboard staff offer expert support. Additional information concerning Customs matters will be provided during your cruise. Therefore, you are welcome to make yourself at homein the bar, lounge or pool areas. We anticipate that your stateroom will be ready at approximately 1:00pm. The best time to book your next cruise is while cruising with Holland America Line. The more efficient we can be with our water use, the less wastewater is generated, treated and discharged when were done using it saving energy and limiting discharges. Payment of any fines levied is the responsibility of the individual guest. With Express Docs, your cruise documents are available up to 50 days before your cruise departure date, and you can print part or all of your Express Docs whenits most convenient for you, 24/7. The non-smoking casino was one of the things I was most happy about. Medication: Your prescription medication should be kept close at hand in your purse or carry-on bag rather than in your checked baggage. If for some reason you have not completed your Online Check-in process at least 3 days prior to departure, you will still be able to print your Express Docs, including the boarding pass, up to the departure date. Please Note: For security reasons, baggage without tags or owner identification may not be loaded on the ship. Environmental Officers: Stationed on board every ship to provide environmental training and oversee shipboard compliance with environmental requirements. For information regarding the Transportation Security Administrations Screening Tips for Persons with Disabilities, please visit the Travelers with Disabilities and Medical Conditions section of their website. Hours are from 6:00am until 9:00pm. Inmany ports taxi lines can be long and distances to private transportation can be lengthy. Some countries impose an arrival or departure tax, which cannot be included on an airline ticket. It is also your access card to your stateroom. For further information on our relationship with airlines, please refer to your Cruise Contract. Earn Holland America Points on qualifying purchases you make and DOUBLE Holland America points for any Holland America Line purchases. Some flight options can also be managed directly with the airline by visiting their website and using your airline locator to access your flight details. Luggage Tag Information: Holland America Line is pleased to introduce new Holland America Lines Express Docs cruisedocuments, along with new luggage tags. Please Note: There is not an Automated Teller Machine (ATM) available on board. Smoking (including e-cigarettes) is never allowed in cabins and on cabin balconies. Dont put your travel plans at risk; Holland America Line recommends guests utilize a visa service to secure your required documentation. No-host mini-bars can be found in every stateroom onboard Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam and Zuiderdam and in the verandah stateroom category and higher for all other ships. Although we endeavor to make sure these companies comply with legal requirements, we cannot guarantee all are ableto provide facilities that are accessible to persons with disabilities. It is essential that we be notified of any special medical, physical or other requirements you may have (including whether you intend to bring a scooter with you) as soon as possible, preferably at the time of booking, so that we may make our best effort to accommodate you. Immigration Questionnaire & Online Check-In: Each individual guest is required to complete the questionnaire in Online Check-In to obtain Express Docs. Holland America Line Amends Protocols on Masks and Casino - Cruise Hive To purchase a gift for a guest, please visit ourBuy a Gift for a Guest pageor contact our Ship Services Department at: Holland America Line Ship Services Department, 450 Third Avenue West Seattle, WA 98119 Phone: 1-800-541-1576, Email: hal_ship_services@hollandamerica.com. Having a passport will enable you to fly from the U.S. to a foreign port in the event you miss your scheduled embarkation or to fly back to the U.S. if you need to disembark the ship mid-cruise due to an emergency. On 10/24/2021 at 9:50 PM, Blackduck59 said: I wonder if when the current No Smoking in the casino show a rise in casino play maybe they will decide to make it permanent. Cigar and pipe smoking is not allowed anywhere inside the ship; it is only permitted on the outside decks where smoking is otherwise allowed. In addition to watching the Safety Video, please read the Safety information located on the back of your stateroom/suite door. Each year between 20%50% of international travelers (an estimated 10 million people) develop diarrhea. Luggage Direct: Luggage Direct offers you the opportunity to receive your airline boarding passes and check your luggage in to your flight while still onboard your Holland AmericaLine ship. Please remember that important items such as perishables, cash, credit or debit cards, jewelry, gold, silver or similar valuables, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, or other video orelectronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapes or CDs should not be placed in the baggage you placed outside your stateroom. IMPORTANT: Due to COVID-19 Health & Safety protocols, please arrive at the terminal at your exact assigned check-in time to help facilitate capacity control and distancing. Koningsdam Cruises 2022, 2023 - Holland America Ship, Itineraries