If a consumer receives one or more of the errors listed below, they may submit the information under Documentation Required via mail to the Lifeline Support Center or online using the service provider or consumer portal. To check the status of your free government phone service application, enter the information below to see if: Please note: you created an application PIN/Application ID when you applied for Assurance Wireless. Once logged in, click on the Email Proof section. The Infrastructure Act provided $14.2 billion to modify and extend the Emergency Broadband Benefit Program (EBB Program) to a longer-term broadband affordability program called the Affordable Connectivity Program (ACP). Wilkes-Barre, PA 18773. There are two types of errors that a consumer may receive relating to their address. Emergency Broadband Benefit (EBB) is a new benefit that provides unlimited minutes and data to low-income families or those who have been recently laid off or furloughed due to the COVID-19 pandemic. Choose the Check Status option A copy of the API Specifications is available to service providers by logging in to the One Portaland continuing to NLAD where the document can be found under the Reports and Tools section. Show You Qualify - Universal Service Administrative Company Broadband providers wishing to participate in the ACP should review the information on this page, and the associated program requirements and procedures set forth in the Releases section to determine how to participate in the ACP. The Bureau provided interim guidance (DA 21-1524) that to enable the orderly transition of the EBB Program to the Affordable Connectivity Program, the Bureau and USAC stopped accepting EBB Program provider participation applications and election notices on December 20, 2021. Make sure you have electronic copies of your required proof readily available. Benefit Check Stub from the Social Security Administration, Other official documentation from a State Agency indicating current participation, Public Housing Assistance Lease Agreement, Other official documentation from Public Housing Agency, Income Statement from Employer, W-2, or 1099-MISC, Unemployment / Workers Compensation Statement with DOB /SSN, Retirement or Pension Statement of Benefits, Unemployment or Workers Comp Statement of Benefits, Veterans Administration (VA) Statement of Benefits, Federal or Tribal notice letter of participation in General Assistance. Make sure it is a valid file type before uploading (PDF, JPG, JPEG, PNG, GIF, BMP, TIF, TIFF). You can get the EBB discount on your home Internet or cellphone bill only if you sign up. What if I tried to apply online but am having trouble submitting my application? Once youve placed your proof into an envelope and affixed the prepaid mailing label, ship it to: Once logged in, check the Required Proof Documents table and look at the Status column. How do I upload my proof documents online? Privacy Notice Avoid sending any dark or blurry copies or pictures. Check On Your Lifeline Cell Service Application. The money goes straight to your ISP, which will deduct it from your bill every month until six months after the pandemic is officially over or, more likely, until the program runs out of money. SafeLink Wireless The guideline is based on your household size and state. 499 East Sheridan Street How long will it take for you to verify my proof documents? Consumers can submit a program application online atAffordableConnectivity.gov, with aservice provider, or by completing theACP paper application. All Rights Reserved. What if I am randomly chosen for an Annual Verification Audit? Your email address will not be published. Broadband Provider Eligibility to Participate in the ACP. How do I update my address in national verifier? You will have to show proof of income, like pay stubs or a tax return, when you apply for the EBB Program. How do I upload documents to national verifier? What do I need to do to complete my application using National Verifier ? In this case, try usingGoogle Chrome. How do I upload my proof documents by mobile phone? Copies or pictures should be clear and easy to read, and they should not be dark or blurry. If they wish to register a service provider website domain, that can be provided within the available National Verifier APIs (referenced in the National Verifier API Specifications document), service providers must provide them in the following format. For expedited approval, the provider should describe: (1) the states or territories in which it plans to participate, (2) the service areas in which the provider has the authority, if needed, to operate in each state but has not been designated an eligible telecommunications carrier, and (3) the certifications and documentation of the providers plan to combat waste, fraud, and abuse. Applications completed in the National Verifier portal (service provider portal, consumer portal, or service provider API) are automatically prompted to use the National Verifier mapping tool to drop a pin on their primary residence. Consumers looking for information on the Federal Communications Commissions Affordable Connectivity Program should visit fcc.gov/acp. To upload your proof documents by email, follow these simple steps: To help us verify your proof documents more quickly, be sure to put yourenrollment ID in the subject line, and your full name in the body of the email. They also need your drivers license, which i had but didn't expect because it wasn't listed as a required document. You can also complete the Household Worksheet online (this worksheet will be released later this month.) Check Lifeline Application Status | Assurance Wireless Check Availability Thats the only way we can improve. How do I know my proof documents were received? AT&T, Cox, Mediacom, and Xfinity from Comcast all offer low-income internet for about $10 per month. How do I upload my proof documents by fax? Service providers looking for a compiled list of acceptable document examples should visit our acceptable documentation page. Just bring all of them. Follow the instructions on that page to upload your proof from a webcam. For all states except Texas, customers will submit this information through the National Verifier website. Call us toll free Eligibility Check API - Universal Service Administrative Company Do not use the options below if the consumer is seeking the enhanced Tribal benefit: To resolve a duplicate address error, consumers must prove they are an independent economic household by submitting aHousehold Worksheet. More information regarding the election process is available on the USAC webpage at: https://www.usac.org/about/affordable-connectivity-program/participate-in-acp/. Consumers are only allowed one Lifeline benefit per household, not per person. No, you can only submit one provider for approval per application. Need help with our website or service? It also gives you 3 GB of RAM, so you can keep multiple apps open and move effortlessly between them. What kind of phone does safelink send you 2021? In plain English, that means one household can now qualify for multiple free government cell phones. IMPORTANT Documents must be dated within 12 months of application date. The federal guidelines of the Lifeline Program require us to verify proof of identity. A. Only emancipated minors can qualify for Lifeline under the age of 18. confirm a households eligibility for the Program through either the National Verifier or a Commission-approved eligibility verification process prior to seeking reimbursement for the respective subscriber; follow all enrollment requirements and obtain all certifications as required by the Program, including providing eligible households with information describing the Programs eligibility requirements, one-per-household rule, and enrollment procedures; interact with the necessary USAC systems, including the National Verifier, NLAD, and RAD, before submitting claims for reimbursement, including performing the necessary checks to ensure the household is not receiving duplicative benefits within the Program; de-enroll from the Program any household it has a reasonable basis to believe is no longer eligible to receive the benefit consistent with Program requirements; comply with the Programs document retention requirements and agree to make such documentation available to the Commission or USAC, upon request or any entities (for example, auditors) operating on their behalf; and. The agency says Wifi Freedom USA is an imposter site that mimics the legitimate Emergency Broadband Benefit enrollment site, GetEmergencyBroadband.org. An ISA is an agreement established between USAC and service providers to document the technical requirements and security components of the interconnections between IT systems. <>>> Home | About | Contact | Copyright | Privacy | Cookie Policy | Terms & Conditions | Sitemap. To prove participation in a Lifeline qualifying program, consumers must submit a document that, at a minimum, includes: To prove a consumers household income is 135% or less than the federal poverty guidelines, consumers must submit one or more of the following documents*: *If the consumer presents documentation of income that does not cover a full year, such as current pay stubs, the consumer must present the same type of documentation covering three consecutive months within the previous 12 months. Title: USAC Letterhead Template 1 Author: laura.carollo@usac.org Keywords: National Verifier Secure Server Document Upload Process Created Date: 10/18/2018 3:41:14 PM Existing ETCs in the jurisdiction can file elections without seeking Bureau approval to participate in the ACP. How do I upload my proof documents by mobile phone? Lifeline Program Application - What do you need to apply? Submit Proof - Q Link Support Center The API Specifications will assist technical teams with development. How do I know that you received my proof documents? How do I upload my proof documents by email? When an address validation is not verified through any of the National Verifiers automated data sources, the consumer can submit documentation to resolve the error. To submit copies, consumers can: Log in to the National Verifier online portal and upload their copies Visit their participating broadband provider's store location and provide them with copies Mail their copies to this address: ACP Support Center PO Box 7081 London, KY 40742 To provide USAC with more information about a consumers primary address, use one of the following methods: Several other documents are acceptable to resolve an AMS error. All rights reserved. Yes. Let us know if you liked the post. How do I upload or submit proof documents? - Q Link Support Center The online application is available at the ServiceNow portal. How long will it take to verify my proof documents? See Terms and Conditions (including arbitration provision) for additional information. Documents showing proof of participation in a government program. An application may result in an error that requires the consumer to submit additional documentation to the Lifeline Support Center for manual review. 2) An Eligibility Document. Have your FCC username and password from CORES on hand. How do I know my proof documents were received? If you have not qualified for ACP Both the Bureau and USAC began accepting new Affordable Connectivity Program provider applications and election notices on December 27, 2021 for any new provider that did not participate in the EBB Program or existing participating provider seeking to expand to new jurisdictions for the Affordable Connectivity Program. USAC manages the NV and provides customer service to consumers through the Lifeline Support Center. You are likely eligible if your household's income is below 200% of the Federal Poverty Line, or if you or someone you live with currently receives a government benefit like SNAP, Medicaid, SSI, WIC, Pell Grant, or Free and Reduced-Price Lunch. What proof of government programs do you accept? Please only send a copy, NEVER send the original document to Q Link Wireless. Can the Lifeline and EBB Program benefit be applied to the same service? Make sure your webcam is plugged in and properly installed on your computer. Submit your proof documentation using any of the options below: Log in or create a new account and upload copies of your proof documentation. 2023 Q Link Wireless. What proof of Social Security do you accept? USAC recommends an option that allows USAC to acquire the consumers latitude and longitude coordinates. Plan Add-ons Decide on what kind of signature to create. Both the Bureau and USAC will begin accepting new Affordable Connectivity Program provider applications and election notices on December 27, 2021 for any new provider that did not participate in the EBB Program or existing participating provider seeking to expand to new jurisdictions for the Affordable Connectivity Program. If you successfully submitted your application, you will see applications that are submitted, require additional information, or have been closed and received a determination. How do I upload my proof documents by webcam? The application is also available inSpanish. Uploading your proof documents online via desktop is quick and easy! [CA] - REAL ID documents stuck on "uploading"? : r/DMV - Reddit If a consumer does not have any of the documentation listed above, they can submit one document with their DOB and a second with their SSN4 on it. How long will it take to verify my proof documents? For more information, please watch this video. All broadband providers seeking approval should review the Commissions Order to ensure the application contains all necessary information for approval. Nv.fcc.gov ACP Application - Login & Sign in (Lifeline National Verifier) Legal Center Prohibited network use rules and other restrictions apply. endobj For your convenience, we provide a fax cover sheet for you to print out and submit with your proof documents. With the full launch of California on December 18, 2020, all 56 states and territories have fully launched in the National Verifier. The National Verifier is a system designed to get potential Lifeline customers approved. If I previously disconnected service with Internet Essentials, can I re-enter the program? You will only need to upload one form of proof of the below to confirm your eligibility. This includes how the provider offered broadband service to end-users prior to submitting the application in the jurisdictions they are seeking approval and the specific requirements for either automatic approval or expediated approval. Please providea copy of the document that shows your Benefits allotted income. Service providers interested in connecting should keep reading. If you titled your document, you can enter it into your computer's search bar. The Commission established an expedited process where existing ETCs and other approved providers could elect to participate in the ACP and gain access to the necessary USAC databases being used to administer the EBB Program. You can submit applications and proof documents by mail to the address below. In order to qualify for the Lifeline Program, you may need to submit copies of proof of identity, proof of participation in a government program, or proof of income. Finally, a provider must describe why its established program requires approval of an alternative verification process and it is required to explain why it proposes to use an alternative verification process instead of the National Verifier eligibility determinations. The National Verifier (NV) is Lifeline's centralized application system. IMPORTANT:For showing proof of income,sending your benefit approval letter isnotsufficient. Never submit original copies of your documents. Do Not Sell or Share My Personal Information Lifeline Support Center 4 0 obj Assurance Wireless How to verify your identity | Login.gov Coordinates arerequiredto resolve an AMS error if the consumer will be seeking theenhanced Tribal benefit. Please try again later. Complete a Lifeline Household Worksheetif someone else at your address already gets Lifeline. Please call us first! PO Box 7081. expedited applications where the non-ETC provider without an established program demonstrates it provided qualifying broadband service to eligible households. If possible, log in to the National Verifier portal and resolve the AMS error by simply dropping a pin on our mapping tool, indicating the consumers primary residence. The consumers name, or the name of the consumers benefit qualifying person (BQP); The name of the Lifeline-qualifying program, such as SNAP; The government or Tribal program administrator or the managed care organization (MCO) that issued the document; and.