This isn't right and is starting to look like a scheme. Email: USPS Customer Service If you need more help, please send us an email. YouTube. Please note that tool is to find a local office. **** does neither.While this is my main complaint, I want to take the opportunity to let you know about another issue. See a list of all upcoming USPS holidays and events. In addition, call center employees create an electronic record of service issues so that they can document the assistance that you receive. Consumer Affairs Office Locator | PostalPro Main Menu Mailing and Shipping Mailing Intelligent Mail Barcodes (IMb and IMcb) Full-Service Service Type Identifiers (STIDs) eInduction Seamless Acceptance Secure Destruction Enterprise Payment System (EPS) Mailing and Shipping Solutions Center Mailpiece Design Support Shipping TTY Access for Deaf & Hard of Hearing. They even showed it in THEIR possession, but it never showed up and never scanned delivered. Saturday 8 AM 6 PM ET, Federal Communication Commission (FCC) Telecommunications Relay Services (TRS) TTY Access for Deaf & Hard of Hearing. reports/data, 901 New York Avenue NW ), please enter the number below Postal Service guide to mailing services: click here. Correct and Standardize Your Address List, Undeliverable-as-Addressed (UAA) Mail Statistics, Emerging and Advanced Technology Promotion Guidebook, Tactile, Sensory and Interactive Promotion Guidebook, Mailers' Technical Advisory Committee (MTAC), MTAC Meeting Agendas, Presentations and Webinars, Membership and Administrative Information, User Group, Work Group, and Task Team Information, PCC Postal Administrators Quick Start Guide, PCC Postal Administrators Award Spreadsheets, National Virtual AIM Meeting- June 4, 2020, National Virtual AIM Meeting- June 4, 2020 (Slide Presentation), National Virtual AIM Meeting - June 4, 2020 (Video Presentation), For ideas on new or existing Promotions, please fill out, Consumer & Industry Contact (formerly Consumer Affairs) Office Locator. Email: USPS Customer Service. Find the "TRS Telephone Numbers" section to get the specific number you need. Our mailing address is: USPS Office of Inspector General,1735 N. Lynn Street, Arlington, VA 22209-2020. USPS Mailing Promotions seek to increase engagement and response rates for Mailers by leveraging high value mailpieces. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. This occurs when an employee with authority takes or fails to take, or threatens to take, a personnel action against another employee because such employee made a protected disclosure. i have send emails and reported this to every one i can think of. i just got other thing today plus and have it all on video. Hours of Operation On two occasions, last year, the carrier put notices in our mailbox that we had to pick up a parcel from the Foothills **** location, even though several people were at home. We are always home because we work from home. To locate a Consumer Affairs office, enter a city and state abbreviation or ZIP Code (Example, Seattle WA or 98111). File a complaint through USPIS online about: To comment or complain about a policy change, such as postage rates, contact the Postal Regulatory Commission (PRC). Saturday 8 AM 6 PM ET. Learn where to complain about a postal employee or facility. File a complaint against a federal or state government agency Find out where to file a complaint against a federal or state government agency. Postal Bulletin 22225 > NATIONAL CONSUMER PROTECTION WEEK March 2-8, 2008 > Area Consumer Affairs Managers and Customer Service Program Specialist Contacts District Name Connect with our customer service representatives to help resolve your issue and get back on track. This last time it was marked that they hand delivered it to me (what are my locked apt mail box for then?) Here are four ways to have your issue addressed by the Postal Service: 1) 1-800-ASK-USPS: Postal call center employees can answer most questions. Laureen.B.Alt@usps.gov. Niles Post Office - Local Branch 6977 W Oakton St. Niles, IL 60714-9998 Phone: 847-967-8852 CONSUMER AFFAIRS - UNITED STATES POSTAL SERVICE 433 W Harrison ST. Ste 4010 Chicago, IL 60699-9876 Phone: 1-800-ASK-USPS Fax: 312-983-8422 More resources click here Instead my mail is being returned to sender. For answers to frequently asked questions and customer service help: click here. Boston MA 02205-1234. They also can contact Postal officials nationwide electronically and immediately refer your issue to the appropriate local Postal manager who is in the best position to deal with your concerns. I will lose out on $700 because I now have to wait until Friday to pick up my package. Please use the Hotline form to report matters involving: Please fill in as much information as possible. For general information, how-to steps, or to learn more about USPS products and services, check our FAQs. NOTE: The tracking information available to customer service representatives is the same information you will see on USPS Tracking. I submitted a temporary address change twice. USPS Ship through IV-MTR Data Delegation Request Address Quality Solutions Correct and Standardize Your Address List Verify Your Address List Enrich Your Data Stay Compliant with Move Update Undeliverable-as-Addressed (UAA) Mail Statistics COVID-19 Business Mail Info Acceptance of Returned International Mail Entry Facility Contingency Plan For website-related issues only, contact the, For the hearing impaired, please call our TTY at 1-866-OIG TEXT (, Equal Employment Opportunity and Diversity Statement, Reasonable Accommodation Written Procedures. I have tried going through the **** system. USPS Corporate Account Address Element Correction / Address Change Service They say you can call the direct line for further assistance but they a NEVER answer their phone. Well guide you through the process. The .gov means its official. The Consumer & Industry Contact (formerly Consumer Affairs) Office Locator office(s) that serves can be contacted at: To locate a Consumer Affairs office, enter a city and state abbreviation or ZIP Code (Example, Seattle WA or 98111). Pitney Bowes, U.S. Mailing Solutions. As a matter of policy, BBB does not endorse any product, service or business. Please contact your local Post Office or USPS Consumer & Industry Contact Office for: If the issue that you are reporting is not within the OIGs jurisdiction or control, we are not able to investigate or review it. I am not judging people. I told her this office was going to close my case and say they delivered it and sure enough 2 days later they did. Write or email your complaint to USPS's Consumer Advocate office at: United States Postal Service Office of the Consumer Advocate 475 L' Enfant Plaza SW Washington, D.C. 20260-0004 caresponseteam@usps.gov You can make a complaint about problems with your mail service online, by phone, or in person at a USPS facility. Delivery problems involving your mail or parcels (such as no delivery or late delivery, tracking questions, mis-deliveries, damaged mail, or similar concerns). Please enter the USPS Tracking number or confirmation number if available. 80 Main St. Westford MA 01886 . Serves as a liaison between customer and field operations to investigate and resolve customer service issues, complaints, inquiries and suggestions in order to increase customer satisfaction and improve customer service. See details. The site is secure. They are literally right in front of the mailboxes and they are available. Postal Service in their names, and each one having different responsibilities and jurisdictions, its no wonder people sometimes arent sure where to turn for help with lost, delayed, or damaged mail. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Try these handy links: General Information on Postal Service products and services: click here. Call: 1-800-ASK-USPS (1-800-275-8777), Hours of Operation To find your local District Consumer and Industry Affairs Office: click here. Do You Represent A Business On Our Site? Conformation Number 2300-4900-0047-9250 My regional post office in *************************** will not forward my letters and bills to my temporary address. they make an Incident stating **** postal office will Investigate themselves on the theft and reach back out to me. Select your state or territory from the alphabetical listing. Monday Friday 8 AM 8:30 PM ET I want to to know to who? To see the most recent status of your packages, enter your tracking number in any search box on USPS.com. If you need more help, please send us an email. . Alert Postal Inspectors to the problem and prevent others from being victimized. Use our online form to answer a few questions about your issue. how to participate Find out how to file a complaint with the U.S. They always put the package inside by our door, where it is safe, and they ring the bell. Call: 1-800-ASK-USPS (1-800-275-8777), Hours of Operation Customer Reviews are not used in the calculation of BBB Rating. Informed Delivery Support Today I receive notice that they said they did deliver it right. BBB Business Profiles are subject to change at any time. Monday Friday 7 AM 11 PM ET Please contact me with more information needed I think the not even *********************** of proof I have listed below should be more then enough I have been contacting **** since October ************************************************************************************************************************************************************* receipts for Package And contents enclosed in package which I did after providing this information my package dropped off the face of the earth within three days and I have been fighting back-and-forth with **** since October 2021 an even when my package was still trackable now and ***** Is refusing to let me file any more complaints refusing my remedy being very unprofessional like And flat out rude They are using excuses it is not trackable anymore and so theres nothing they could do and then theyre exact words pretty much is Im c*** out of luck and so my six children that I purchase these bears for There is a lot more information documentation that I would be more than willing to provide and ask for immediate remedy and the remedy that I had already asked for which is that the Bears from the sky view ****** wheel in ******* ******* red white and blue be re-purchased and sent to me by **** and instead of eight bears make it 18 Eight to the original receiver and ate to me the original sender for my time and since October 2021 I have emails from MRC **** consumer affairs and dating back for months now about me trying to figure this whole situation out with this package and have been more than patient understand I have also contacted *************** ****** wheel multiple times now and I have told him about this situation and Im a document to Disabled I dont have been since **** and I will not be silenced as I told ****. Find information on our most convenient and affordable shipping and mailing services. If you have trouble using one of the following, please give us a call. (248) 546-7107. Informed Delivery Support Monday Friday 8 AM 4:30 PM ET Major Account Manager. This infographic illustrates the options, with links and contact information below. With three agencies that have U.S. Individuals who are deaf, hard of hearing, deaf-blind, or have . Contact Information. Very unprofessional! Get contact information, hours, and more. To contact the OIG, please call 1-888-877-7644, email hotline@uspsoig.gov , visit USPS OIG Contact Form , or mail 1735 N Lynn Street, Arlington, VA 22209-2020. BBB is here to help.. Use their online contact form. Something should be done and they need to be held accountable. BBB is here to help. The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. For the hearing impaired, please call our TTY at 1-866-OIG TEXT ( 1-866-644-8398 ). 412-359-7829. 3) Local Postal Consumer and Industry Affairs Office: If you are not satisfied with the help you receive at your local post office, the Postal Service has local District Consumer and Industry Affairs offices nationwide with special personnel who can assist in solving local service problems. NOTE: The tracking information available to customer service representatives is the same information you will see on USPS Tracking. Find your USPS district consumer affairs office to discuss your complaint by phone or by mail. i have posted on ******* and ******** about the bad **** in ****. Find the nearest USPS location by city and state or ZIP Code. USAGov is the official guide to government information and services . Vulnerability Disclosure Policy The most common questions have to do with tracking packages or delayed delivery. This is why I am contacting the BBB.The ZIP code is *****. The Technical Support team can help when a website application or form doesn't work properly. Mail Service Updates on usps.com now has a new look and a new name USPS Service Alerts.. USPS Service Alerts provides customers with near real-time information about postal facility service disruptions due to weather-related issues and other natural disasters or events. To locate the post office nearest you: click here. Access theConsumer Affairs Office Locator tool. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Federal Communication Commission (FCC) Telecommunications Relay Services (TRS) -. Postal Bulletin 22225 > Connect with our customer service representatives to help resolve your issue and get back on track. For website-related issues only, contact the webmaster. Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 1-800-877-8339. Consumer & Industry Contact (formerly Consumer Affairs) Office - USPS When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.