Thank you for reading. Will not refund. This company SUCKS! Order has been transmitted to the Agency. Also, I paid for the $19 shipping, so I recommend doing that (perhaps the free shipping orders are thrown into an unattended abyss). Need help with your Amendment or Correction request? How to Reinstate a Cancelled Order - VitalChek beep.' Indistinguishable from a scam. Cancelled orders tab has been there for a while, it simply means customer either cancelled within the first 30 minutes which is the grace period before it is processed for shipment, or the order was pending for a while and eventually cancelled because customer didn't confirm payment details etc. You will usually get a response in a matter of minutes. I have no idea how they are still in business. VitalChek Experience? : r/travel - Reddit Stay away, nothing but a fraud factory. We are updating our website, so you might experience either the old or new version. Tip for consumers:Do Not Use! Vitalchek says they have no record of a cancellation and refuses to refund my order. It is literally faster (and cheaper!) I would give them 0 stars but I have to give them 1 to post the review. To make sure I received it. Find out how we combat fake reviews. You will also receive your order number and pin in the confirmation email you receive. Order Your Vital Records Online | VitalChek The worst company. You can email the site owner to let them know you were blocked. Order has been cancelled. If unable to locate your specific answer by the methods above, email us with your specific question (please allow 1-2 business days for our reply). How can i get the state and providence and postal code of this company? How Do I Track My Order with Vitalchek? - GetHuman A $15 birth cert turns into $50 because they scam you on the mailing options. I spent 30 minutes waiting to 'chat' with her, as well as 1 hour, 10 minutes twice when I tried to call customer service on two different days at two different times of the day! Ok fine I understand. Bed Bath & Beyond filed for Chapter 11 bankruptcy Sunday, with plans to wind down its entire business. Has anyone recently actually received what the bought from vitalchek? I don not know who else to contact to see what is going on with my order. Much faster, cheaper, and overall a better experience than through the state. Order Status. Going to the vital records office in person is often the quickest and least expensive method to obtain a vital record but it is not always the most convenient and that's where VitalChek may be the best ordering method. Again, thank you for your feedback. It never arrived. They are the middle man to whatever state you are trying to records from. Cloudflare Ray ID: 7c0ed3101f4e744b Trust me - stay away. The action you just performed triggered the security solution. Vital record agencies will not fax or email certified copies of vital records. in the end to just go through the regular process. Vitalchek.com Reviews, Complaints, Customer Service They never answer the phone. I'm actually worried that a bad character has my info now. VitalChek's role is to accept payment & get your information to the right place. Two days later I received a letter via UPS stating they couldn't locate the records. Please see terms of service when ordering for information on refunds and cancellations. Whose certificate you can order varies by type of certificate and the vital record agency processing the request. I followed their links to order my Birth Cert "Electronically" they provide three thrird parties. So it was shipped while I was out of town. I don't understand why it takes so long to return the certificate, nor does anyone else but VitalChek. Customer Care. Enter the order number and PIN from your confirmation email. It was much more than the $23.30 they are stating in the response. Again, thank you for your feedback. The VitalChek Express Certificate Service provides a trusted and convenient way for you to order these U.S. vital records online - quickly, affordably, and with the utmost level of security to ensure your documents are safely handled. They say there are 300 different companies they use so they cant tell you. For questions about the order, contact the agency listed on your receipt and have . Contact Us Email Us If you did not find what you needed in the FAQ section, please email us and we would be happy to assist you. Tip for consumers:Don't bother. If Apostilled or Authenticated certificates are available, during the ordering process, you should select 'Apostille/Authentication' as your Reason for Order and the product type. Orders placed through our only contracted vendor, VitalChek, have an order number. Pick a certificate to get started: You may reach us anytime at Facebook.com/VitalChek or vitals.customerservice@vitalchek.com. Processing times can vary depending on a number of factors including the vital record agency involved and the type of certificate ordered. Identity fraudulent uses? I sent Vitalchek $143.75 on 3-13-2023 for certified copies of my sister's death certificate. If unable to locate your . Stop don't use vital check! The type of certificate you want (the amount of information provided, certified or non-certified certificates, genealogical requests, etc.) I'll be reporting them to the Federal Trade Commission, the Better Business Bureau and any other site that offers the ability to review this company. As of 2/13/2023, the order was "In Progress." Once we have determined the certificate type, and the vital record agency that will be processing the request, we will let you know who can order. Its only next day air shipping. This is the worse experience, for people who are dissatisfied, call your bank. I selected VitalChek Link and paid to have a certified copy of my birth certificate sent to me INTERNATIONALLY. Ordered birth certificate 1/17/23 still waiting 4/28/23. PLEASE DO NOT USE THIS COMPANY!!! 92.48.104.153 Click Yes to continue cancel. I haven't received my order yet but hopefully it'll come in the next week. Step 2: Click the Cancel Order button. Amazon cancels my order for no reason No updates. DISCLAIMER: VITAL RECORDS ONLINE is an independent private preparer that is not affiliated with any government agency. VitalChek works with Vital Records agencies across the country to provide our customers the most efficient ordering experience possible. But when I went through the form process and added next day UPS it still said 18-20 days to process. Agency processing times do not include shipping. What do they do with it??? So I called the City Clerk, sent an email, paid $12.50 and it was shipped 5 mins later. The total amount is $125.00, which is what they requested from me to process the order. Because user satisfaction is our priority, we do guarantee a full refundwithin 120 daysfrom the date of purchase under the following limited circumstances: (1) If you didnt receive the package;or (2) you could not use the application package; (3) your order item is not available; or(4) Vital Records Online is not able to fulfill the order. Processing 5 to 8 business days. Needed to send my marriage license which when photographed, the seal does not show up. Whether it is necessary to have a search for the vital record 2. I ordered a birth certificate from them, received five different error emails from them, spent hours on hold, and finally, THREE WEEKS later, told them to cancel my order and refund my money. To correct this issue, please change the shipping address so that it is the same as the billing address or use a credit card with a more acceptable billing address. Never, ever use this service. Vanessa on customer service chat, literally hung up on me when I questioned why they wouldn't accept the Certified copy of my marriage license given to me by the County Clerk of El Paso County in Texas. VitaCheck - Order another delivered, vitalchek entered my address Phone number is recordings only : (. Your IP: They bate you on Ancestory.com saying a record exists. Tip for consumers:Think twice before handing over your money. I selected Interntaional, and entered my address, I entered the "province" on the second address bar and typed province : Hay Nahda. We were put on hold for 2 hours and the website didnt work. 3 weeks after it was supposed to arrive I finally had to fly all the way back to my home state just to get my cert. A scam with no quality control or genuine customer service. If you accepted to continue your application with us and we mailed your application to the Health Department or if you received your vital records, we wont be able process any refund. Tip for consumers:Save your money. Contact VitalChek | Fastest, No Wait Time - GetHuman Order Your Vital Records Online | VitalChek Click here more information about the process. Performance & security by Cloudflare. Upon checking the status, I should receive it by late April. Some of them include; 1. The time of the year when you make your request No response to my emails. To see if you are entitled to receive a certificate; begin the order process (dont worry, you arent obligated to finish the order). Emails are not returned. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The beleaguered company has laid out what the action means for its customers in an online FAQ . To correct an error on your certificate, you will need to contact the vital record agency who processed your request. Sent it in and received my birth certificate in 10 days. Please refer to the resources below to see how VitalChek can assist you. How Do I Replace My Social Security Card? I am super pleased with VitalChek. You will usually get a response in a matter of minutes. They never sent the confirmation email that it was sent that they said they would send (I checked my spam), I never got the certificate, they didn't reply to 2 inquiries about it. Poor business. Frequently Asked Questions | Order Your Vital Records Online | VitalChek VitalChek Reviews | Read Customer Service Reviews of www.vitalchek.com 0/10 would never recommend using this service again. Information provided by various external sources. Hello Paul. Step 1. Manage My Order. This website does not do what they promise at all, Don't bother if you actually want your birth certificate, 4 plus months and waiting terrible customer service, Hour long hold times on the phone. Just call your local county office and ask them for help. My bank account was already charged and 6 months later, I do not have my order. However, what I am rather unpleased about is the false advertising regarding mailing options. Anyone can write a Trustpilot review. If you have any questions, please contact customer support. Then you must send it to the Secretary of State's office to get it Apostilled/Authenticated. Fees are non-refundable. Vital check is terrible to say the least.I ordered a birth certificate in Oct 2022 and it's now Feb 2023 and still nothing. Cancel Items and Orders - Amazon Customer Service Your orders on VitalChek may vary depending on a number of factors. Acceptable formats are PDF, BMP, GIF, JPG, JPEG, and PNG. The VitalChek Express Certificate Service provides a trusted and convenient way for you to order these U.S. vital records online quickly, affordably, and with the utmost level of security to ensure your documents are safely handled. When uploading documents, please make sure that the image is clearly visible and the front and back of any required document are included. Were sorry your experience didnt match your expectations. Grrr. Your order. It is now 3/20/2023. We guarantee 100% success in the delivery of your official vital record application materials to your home address. I'd like to contact customer service. I paid $57 to receive my birth certificate and here it is almost 4 months later and they are telling me that they are processing applications from June 30,2022. She said as a 'one time courtesy' she would ask for a new certificate be sent out. Cancel Items and Orders You can cancel physical items or orders that haven't entered the shipping process yet. Ask a Question Need to Chat? Amendments-ContactUs - VitalChek This company scams people! Use our online Frequently Asked Questions tool for answers to our most commonly asked questions, or to ask your specific question if a common answer is not available. I don't want them getting fucked over cause I'm exhausted and missing something, does this seem legit? If California is like Louisiana, the document is actually search for, found & shipped by a California governmental agency, not VitalChek. Order has been transmitted to the Agency. Ive called several time and never get through due to the high call volume. Vital record agencies require that information is complete and accurate to provide vital records. Sometimes canceling your order is the best option to save you time and money. So, my Father-in-law's brother just moved in with them and needed his birth certificate and without my knowledge, they used a website called "http://yourvitalrecords.com/". How to Cancel an Order - customers.vitalchek.com Claim your profile to access Trustpilots free business tools and connect with customers. I would never use them again. I live in a different state from where I was born. How to Check on the Order Status for a Birth Certificate This company is a complete joke. Once an order has a paid-in-full status, the payment must be voided, and then the order can be cancelled. Thanks for sharing your feedback. Then says sorry we do not guarantee a record exists. Order must be paid and completed in full (including uploading any required documents) for processing time to begin. Birth certificate for ca ordered months ago and not received. Cancel Order message is displayed. If we cancel your order, we won't charge you. They stole mine! To order birth certificates, death certificates, marriage certificates, and divorce certificates from VitalChek, simply click on the certificate you need to get started. The kicker is that there is ABSOLUTELY NO PROOF ANYTHING WAS EVER SENT. Click the Reinstate Order button. However I'm only a state away. The registers seal may appear raised, embossed, impressed, or as a watermark. If the Health Department rejects your application because an error we made, you will have the option to let us fix the problem without any additional charges or to get a refund of your package cost minus the shipping cost of $25 to send your application to the health department. Every time I called to ask for an update there was an excuse about a backlog. The Government Vital Records office that holds your record is the only location that has direct access to the information recorded on the certificate. No customer service, when calling in have to hold on FOREVER! Please feel free reach out to with any further comments, concerns, or suggestions you wish to share. There will be an additional fee and time frame that will involve the Secretary of State's process. Orders can be cancelled at any time (prior to theend ofday closeout process)until they have been paid. But when you go to order, the only option they give you is UPS Next Day Air and it costs more to mail the birth cert than the cost of the birth cert. The documents and forms that we will fill out on your behalf can be obtained as blank forms free of charge directly from the Health Department, or possibly, elsewhere online. All Rights Reserved. Step 3. You have no option but to use them to order a vital record online. 2023 Trustpilot, Inc. All rights reserved. Nope, this is legit. This website is using a security service to protect itself from online attacks. You may reach us anytime at Facebook.com/VitalChek or vitals.customerservice@vitalchek.com. The only thing faster is doing it in person - but that's not always possible or convenient, and that's why we're here. In Progress. If you need to fax your documents, please follow the instructions on your Identity Verification Form. Edit: No offense guys, but a lot of the responses sound like bots and Vitalchek employees. seconds otherwise received the bc's for mary and paul, short form The VitalChek Express Certificate Service provides a trusted and convenient way for you to order these U.S. vital records online - quickly, affordably, and with the utmost level of security to ensure your documents are safely handled. It is August 18th and I ordered on January 20th! This page does not include information about canceling Amazon Prime and other digital subscriptions. The types of certificates offered vary by the vital record agency processing the request. To top it off a vitalchek website says the order is still "processing" when you'd expect it to say shipped if it was shipped. This also looks very bad for ancestory.com if the support these deceptive practices. GetHuman features available: Phone menu & recordings transcribed. That's ridiculous, up surd. Yes, the certificate will be a government issued, certified document unless you choose informational copy or souvenir/heirloom as the reason you are requesting the certificate. I've spent 1 hour on the phone 3 separate times to vitalchek, only to be told I'll have to contact OR vital records. Tip for consumers:the order could take longer than the time listed. VitalChek Live Chat. I actually had it in hand on the 18th business using overnight UPS Air. I have called numerous numbers for months and I cannot get a person on the phone. VitalChek said it was sent but I never got it. Manage My Order | Order Your Vital Records Online | VitalChek I was hopeful to receive the long form of the bc. Despite submitting required documents twice, it was better to drive 7 hours one way to do it in person with the same documents VitalChek said werent good enough! DO NOT use this service if you really need your documents. Why am i still waiting for my birth certificate 3 months after it was ordered and why i have to ask permission for a refund are you mf serious, I am about to post an extremely negative review about vitalcheck. We are sorry that your experience didnt match your expectations. VitalChek has a rating of 1.98 stars from 314 reviews, indicating that most customers are generally dissatisfied with their purchases. Information listed on birth certificates may vary depending on the vital record agency processing the request. Our mobile content is best viewed in the upright/portrait orientation. Order directly from them by phone - save your money, I paid 65.00 to get a vital record which, 10 months later, has never arrived - and they are asking for another 30.00! If I still need a raised seal on my birth certificate you WILL hear from me!!! My mother-in-law seems to think I'm tech savvy when it comes to the internet, which I would say is a stretch lol. Performance & security by Cloudflare. Just be aware. I wish I never went through them. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Current Legal Name This is the name you currently use and is most likely on your drivers license and/or ID. Ordering my child's birth cert online was easy and simple. When I try to call and fix the issue Im waiting on hold for over an hour LITERALLY. thank you. Please contact us with your order number via private message at Facebook.com/VitalChek. It goes against our guidelines to offer incentives for reviews. To learn more about reviews and trust on sitejabber.com, visit our, Backed by the National Science Foundation. Paid $40 for birth certificate. Not a good experience at all 7/29 I ordered some personal documents from vital check express mail and Paid $48some change for it today is the 8/22 still never receive the document from his company Vitalchek . Tip for consumers:Don't waste your time or money! To order birth certificates, death certificates, marriage certificates, and divorce certificates from VitalChek, simply click on the certificate you need to get started. One week later I had a copy from NY state. While 800-255-2414 is VitalChek's best toll-free number, there are 5 total ways to get in touch with them. Go to your local county or city and get your Birth Certificate or vital records to avoid this headache. This company is not to be trusted. These reviews SCARED me. To protect against identity theft, the agency you are ordering from requires that the certificate be shipped to the address associated with the credit card used.