Then, select Network Settings or similar. Doing this removes bugs and allows Alexa to receive update notifications. And you would have to use webcore to keep track of where you had been and then where you wanted to go. Check if the WiFi network matches the same network connected to your Alexa device. Tip: You can also ask Alexa, check for updates to see if everything is as it should be. If your Alexa device is still unresponsive, you may need to uninstall and reinstall the manufacturer's app to resolve the problem. These devices are supposed to communicate via WiFi. Next, there is no harm in power cycling the SmartThings unit as youll be able to address the minor connectivity bugs as well as the programming errors that way. Please help. Scroll down and tap Display, then scroll down to the brightness adjuster. I ONLY UNPACKED THE FIRST ST BUTTON. Were not talking about the echo button. The app allows you to control the large library of SmartThing-compatible devices. If you live with other people, its quite possible that a family member unplugged the device by accident. . You can resolve the problem by reconnecting your Alexa device to your WiFi network. 8. See the License You will be much, much happier with the Echo Remote control. Like smartphones, Alexa devices have firmware. You only have to change the input on the settings. So you would end up with one ST automation and one Alexa routine for every tap pattern on the button. Well, hopefully that clears up some of the confusion. You could even set it up so that a single click set the volume to setting 3 and a double click set the volume to setting 5. And deleting it doesnt make any difference. Are there no bite marks on the cord? I talk a lot about turning things off and on again. Your home network might be inactive or unstable, causing connectivity problems between Alexa and the device in question. And deleting it doesnt make any difference., JD: You need to look on a different page, the page which is the list of your devices, and see which DTH is associated with the physical button you hold in your hand and which DTH is associated with the virtual device that you created.. Then we can figure out what steps you need to take, because I think you have mashed together a couple of different solutions for different use cases. Selecting specific alexa can now talk to enable doorbell can turn on ios or camera. Your Alexa device is unresponsive because the WiFi connection is unstable or has low bandwidth. Brian. THE SMARTTHINGS BUTTON WILL HELP THE WIFE ACCEPTANCE FACTOR OF MY FORAY INTO ALEXA AND AUTOMATION. A simple restart may fix Alexa and the Echo's Wi-Fi connectivity issues. What it should find is the virtual device. So, a good method to narrow down the problem to the programming side of things is to power cycle the unit. To do this, go to the Alexa app, tap More, Skills & Games, then tap Search . Echo routines do give us the ability to set device settings and one of the options is to change the volume. Q: Why is my ST Button visible in Alexa, but unresponsive, according to Alexa? Someone in your household may have changed the name of or the password to the Wi-Fi network, in which case youll need to reconnect your phone along with all smart home devices. Never undertake a task you are not competent in performing and if in any doubt, we recommend you utilize the services of an insured professional. But if its crashing or lagging, your new routine may not be saved. But only those that are registered on its system. bjpierron/SmartThings-Alexa/blob/master/devicetypes/bjpierron/simulated-alexa-switch.src/simulated-alexa-switch.groovy If I press the button, open Zebra. Nicer form factor, smaller, etc. You dont use that DTH for your smartthings button. Both of my Sengled smart bulbs became unresponsive at the same time. If I cannot load Google from this distant location, then you may need to invest in a Wi-Fi extender or upgrade to mesh Wi-Fi to improve signal strength. But you can refresh Alexas system. Or it can be virtual, which is more like a widget on a phone. Like a printer driver. Troubleshooting this problem is fairly easy! Newbie here. There is usually a section within the manufacturers app where you can see the current version of the device's firmware and if any updates are available. Me, I dont like giving up. I hope the above tips help in getting your device to respond to your Alexa commands. Have you been using your Alexa device for a long time now? Thanks for that long post. Tap on the menu icon in the top left corner of the screen. Instead, you could use double tap on the button as the if in a SmartThings automation (not an Alexa routine) and turning on the virtual switch as the that. And then you use the virtual sensor as the if in an Alexa routine. That will be more than enough to help you with the majority of these errors. Then, press it to unmute your Alexa device. problem sorted out by just removing the SmartThings, 6 Ways To Troubleshoot Eufy Smart Lock Keeps Going Offline, 8 Reasons Why Meross Smart Plug Wont Connect To Wi-Fi. Perhaps you can schedule it to turn on before bedtime and turn off before your morning alarm. So Echo is like theres nothing for me to do with this device, I dont even care that it exists. Therefore it cannot be discovered by Alexa. 16 easy ways to fix unresponsive Alexa devices. Disable the SIMPLEconnect skill from the Alexa app, then enable it again. I have an Alex Echo, Smartthings hub, and various devices. Make sure your Wi-Fi password is correct. alexa smartthings isn't responding. Now, check to see if this solves the problem and allows you to communicate with it. Tip: Command Alexa to enable a skill by saying, Alexa, enable [skill name]., Alexa can control my other smart devices except for my guest room lights.. Brand-new devices that are unregistered are considered non-existent. So, if youre new to the market and are not really sure about spending money on this system, there is no need to hesitate. To prevent this from happening again, inform your house guests about your smart home. If the device is battery powered, verify the battery is inserted correctly. I succeeded in having the button show up in Alexa, but it wouldnt function. Extra routers help distribute WiFi signals on unreachable areas in your home. Yes, Ive changed the wake word, and I use that. How can I do it myself?. 7 Factors To Consider, Does Alexa Have To Be Plugged In To Work? You might try the reset. Note: Depending on the app, you may lose some app data or settings with this approach. Is the latter fully plugged into the socket? If you know how to change Alexas wake word, then this process is easy for you. In thinking about my problem, maybe its related to having two Device Handlers? If you buy through links on our site, we may earn a small affiliate commission at no extra cost to you. Its moot now. They are no longer sold on Amazon, but there are lots of them available on eBay. Even if you do run into issues, there is a good chance that you will be able to fix all of these errors yourself. Noticed that that is not a different name for your smart button or a different DTH for your smart button or anything to do with your physical smart button. If you find your device in Alexas Skills, then try Disabling and Re-enabling the Skill. So, your best bet is to check for interference. You can refer to their respective user manuals for that. 2. I thought Alexa devices update automatically. * . capability "Contact Sensor" Delete the shark App if there is one and reinstall it. Its possible that Alexa no longer supports the older version of the device manufacturers app that you have installed. Unless you mistakenly changed the DTH for the physical button to the virtual device, rather than leaving the physical button alone and creating a brand new virtual device which will use the virtual DTH. SmartThings to the rescue: a virtual sensor. If not, disconnect from the WiFi. My device is already set up, and it is powered on. Im not trying something that is 10+ in difficulty. Ive been on calls for hours with Alexa support and more than not its a ping pong match between Amazon telling me to contact Philips and Phillips telling me to contact Amazon. I'm sure the ring video doorbell in the alert, smartthings can send you can turn on the same connected on ios and you can. Thats right, two devices in one. I entered the Smarthings app, and enabled the Smarthings skill. Try Restarting and Resetting. Update the device manufacturers app and the Alexa app to the latest version, 9. Verify the manufacturers app still works. Alexa may also seem unresponsive if the new smart device isnt set up, turned off, incompatible, or connected to a different WiFi. I almost got to a clean slate. To do so, swipe down on your Show and select Settings. Instead of supporting one tap, double tap, and hold, it only supported a one-tap function. Alexa does not recognize that device class. Hence, before jumping to any conclusions, check that the button is turned on. Sometimes recycling the lamps, sometimes rebooting the Echo, once disconnecting Wiz from Alexa and reconnectingbut its always something. It may sound silly, but youll never believe how many users dont know about this feature. I also bought an Alexa controlled TV that I never got to work. I have tried to delete the app out of smartthings and removed the smartthings skill from the echo and also deleted all the devices and added them back but when I try to control anything it says the device isnt responding. It cant hurt to also turn off and on your Alexa device (such as an Echo speaker), however that isnt usually where the problem lies. Turn off the toggle switch that allows Alexa access to all devices. Wait at least 30 seconds, though I recommend waiting a full minute in case any cached settings persist. Below are the steps Ive taken to troubleshoot the problem which will hopefully help you to get your connected smart home devices back up and running. To check or change the WiFi network, first, go to the app setting. In this instance, there are a few things to try . Select "Settings" from the menu options. The echo remote is more intuitive for wifey. Wait a minute: how do you turn on a contact sensor? It says server unavailable. Usually, an app crashes if it runs into some software bugs. When the app crashes, your smart device may fail to communicate with your WiFi network. FAQ: Can I trigger an Echo Action without Speaking to It? Orange light: set up mode/connecting to WiFi. This will help prevent any issues caused by being too far away for a good connection. Developers remove software bugs by creating new software updates. If updating the app doesnt work, you may try uninstalling and reinstalling it as well. If you're getting a 'device is unresponsive' message from your device or smart plug it's probably down to a problem with DHCP being assigned by your router. From there, you can go about fixing the device pretty easily. IN ALEXA, IN ALL DEVICES, ITS LISTED AS VOLUME BUTTON WITH THE ICON THAT RESEMBLES A DECORA-TYPE PADDLE SWITCH. Almost daily I receive a message from Amazon (Alexa) telling me that my connection to SmartThings has expired and needs to be renewed. Theres no way you can monitor your exact monthly data usage. If your Alexa device is still unresponsive, you may need to uninstall and reinstall the manufacturer's app to resolve the problem. Much like any other software, device firmware is not always perfect, and can be prone to bugs and other system errors. Ideally, all errors will be addressed right here. Alexa devices have different microphone buttons. Controlling these security settings is bit out of the scope of this article so I recommend you research fully before making any permanent changes. It will take a while to set up the SmartThings system with the Alexa unit, but the configurations can be a bit complicated for some owners. So I keep at it ,trying to find MY simple mistake, and/or clearing up MY confusion. But, today, Alexa stopped responding to that!. To replace or change back Alexas wake word: After this, you shouldnt have a problem communicating with your Alexa device. Both of these devices will show up in the smartthings mobile app. Youll find plenty of other things to use the button for. Using the SmartThings button to trigger a single action is pretty easy. Different devices follow different procedures for performing a hard reset. If not, disconnect from the WiFi. /** It can be frustrating, especially if it happens repeatedly. Everything is working for me. B) ILL SCRUTINIZE WHAT TWO DTHS I USE. Try opening the app and see if your device responds to commands from that app. A wide range of smart devices can be linked with the SmartThings hub. If the device is connected to a power outlet, disconnect it for two minutes, and then reconnect it. Because its going to work perfectly for both increase volume and decrease volume and the project will be done. AT&T) is down so you have no internet connectivity. I have an Alex Echo, Smartthings hub, and various devices. Every now and then those cloud services experience an outage which also knocks out your devices. Once youve reached this limit, your ISP will throttle your internet. ME TOO! Customers complained about their SmartThings devices working just fine when they try to use them from the SmartThings mobile app but show as unresponsive as soon as they open up the Alexa mobile application. So the best way you can address this issue is to manage your data well. If thats the case, then the issue must be on the Alexa device itself. It's possible that one of the Echo devices is an Echo Plus, but I can't see anything in the app or on the Echo itself that indicates this. But you only get to set it to a fixed point its not higher or lower the way it is with the buttons on the official Amazon remote. Reset to factory That will not only ensure a better response time, but you will not have to yell at the unit ever again just to get the command registered. Not one damned thing. Note: I find it best to use the Alexa app as opposed to the Alexa web interface, as not all features and settings are supported online. * Unless required by applicable law or agreed to in writing, software distributed under the License is distributed If theres none, you can try uninstalling and reinstalling the app. I hope. 5. Many WiFi users dont know it, but your unlimited WiFI plan is not unlimited. In my case, a router upgrade increased the security level on the firewall and restricted packets to http/dns/ftp. When dealing with smart light bulbs this is a more frustrating problem. This is what fixed the same problem with my Philips Hue lights. The companion app acts as a bridge between your smart device and WiFi network. So, download the manufacturer app. Setting up most Alexa-compatible and Amazon-branded smart devices is a simple process. You can do this exactly as described with webcore, but to make it even easier, there is a DTH (The one you already had from pierron) which is amazingly both A virtual sensor and a virtual switch. Alexa does not recognize that device class. So there you are. If you have changed its wake word and still keep calling Alexa Alexa, it wouldnt respond. So, only do this as your last resort. THE WEB PAGE IN SMARTTHINGS FOR My Devices DOESNT TELL ME WHICH DTH IS ASSOCIATED WITH THE ONE (NOT TWO) BUTTON DEVICES. You just have to switch on the lights again manually. Forget everything you thought about code for this problem before you started this thread. But the device in the IF would be different between those two. The majority of these issues are not that serious and will barely take you a few minutes to adjust. it will automatically select the correct device type handler. Alexa does not recognize the device. If youre in a situation where the smart devices wont work with the SmartThings app as well as the Alexa app, then this issue can be related to a poor connection. Send a couple hours trying to pair them and reset everything from my router to my apps. On iOS, hold the app icon and hit Remove App and then Delete App. Without the skills enabled, some devices just don . If the device doesnt respond, then the problem is not with Alexa but with the actual device. These bugs can cause the apps system to freeze and prevent receiving new data. Disconnecting not-in-use devices can also save data. (SCANNED QR CODE, CHOSE HUB AND KITCHEN AS GROUP) Voice controls are even accessible via Bixby or Alexa. Note: This article tackles scenarios where Alexa is successfully answering your voice commands, however the connected smart device (such as a Philips Hue Light Bulb, a Kasa Smart Plug, a Roomba Robot Vacuum etc.) Well, have you changed your WiFi password? If you think there may be network issues with the devices communicating, then it can also be worth power cycling your Wi-Fi router. Or at least use the Amazon Smart Home as your buying reference. Its an if/then structure. To check or change the WiFi network, first, go to the app setting. SORRY ABOUT THAT! So for now, lets just call it zebra. Zebra is a virtual contact sensor. Using the SmartThings button as volume control for an Echo Device is not easy. If not, then try disabling and then re-enabling your smart device from Alexa. On the plus side, at least she is still a nice timer for cooking and can tell me the weather. Are your smart devices already set up and switched on? So, if you believe that your issue is unique, then your best bet is to ask the SmartThings team for support. It is excellent advice! Then exited. Alexa can only control smart devices that are switched on. To unmute your Alexa device, you just have to press the microphone button. Your two use cases are very different, so lets just start with the first one, changing the volume on echo. With my ST Button approach, it was gonna be: I added the Sengled app in hopes of correcting the problem but it didnt do anything more than the Alexa app. To check this, I usually stand beside my router and connect to my Wi-Fi network on my smartphone, disable mobile data and then in Google I search for speed test. Thank you so much for your dogged help. See below. First, check on which WiFi network your new device is connected to. You will not have to rely on any extensive routines, and setting up the system will mostly be simple. Not to mention that Alexa will continue to whisper until you turn this mode off. I have an Alexa that I have had for several years. You can go to your Alexa app and try disabling and then re-enabling smart home skills. Unfortunately, once you have all of the above fixes ticked off, there really isn't too much more that you can do from the comfort of your own home. We can play the audio of dogs barking with an echo routine (not a smart things routine). 8 Ways to Speed Her Up, Solved: Alexa / Echo Not Answering My Voice Commands. This meant Alexa could see the devices but couldnt communicate over the net to operate them. * When you factory reset your Alexa device, all data and custom settings will be deleted. If the device does respond to your input, then you will be sure that the units programming is to blame here. THIS BUTTON PUSHER USES A SwitchBot Hub, WHICH ILL SOON TRY TO INTEGRATE INTO MY SYSTEM. github.com Place your power adapter inside a cable box organizer. Select the Echo device you want to reset, then scroll down, and you'll find the Reset Settings menu. You press the smartthings button and a single echo routine runs. Check to see if you are able to communicate with the device using Alexa. Thanks, Ill look into that handheld device. I accindently have my TV connected to my echo show but she doesnt resond at all either except to say Something went wrong.
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